Duty Manager

2 weeks ago

Bishop's Tachbrook, United Kingdom Appcastenterprise Full time

What you'll be doing?


As Operations Manager, you will be responsible for managing the smooth flow of all day-to-day operations within the hotel, allowing the General Manager time to concentrate on strategic development.


You will be responsible for maintaining standards and inspiring and motivating the team to deliver bespoke guest service in accordance with our ethos and policies.

You will ensure a smooth 4 red star guest journey from arrival to departure by exceeding guestexpectations, whilst identifying and maximising all sales opportunities and ensuring your team are developed to do the same.


What you'll need?

  • Ideally from a 4+ red star Hotel background with an exposure or experience in a coveted rosette environment, you will have excellent people skills, enjoy being 'hands on' and have the ability to deal with the fast pace of a volume led luxury resort.
  • Experience at HOD level with a similar quality environment;
  • To be highly personable with proven leadership skills and financial acumen;
  • Be someone who shares our passion for hospitality service and our drive not only to succeed, but to surpass expectations.
  • To be highly organised, with the ability to manage both the 'hands on' elements of a busy operation, whilst leading the management team and looking ahead to plan for future business and events.

Salary based on a 45 hour contract

What's in it for you?
**We are proud to offer great places to work with our teams at the heart of all we do - we lead with a values led approach towards based on Heart, Honesty, Spirit and Team, which were written 'by our people for our people'.

Our bespoke Eden Extra's benefits platform offers:

  • Enhanced annual leave
  • 31 days annual leave entitlement, rising to 33 days with service;
  • Fairly distributed Service Charge/Gratuities paid monthly;
  • Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities.
  • Access to our wellbeing centre with Hello Fresh Recipes, fitness video's and money management tools;
  • Cycle to Work Scheme and Electric Vehicle Lease Scheme;
  • Health plans for dental, optical, alternative health care + 24 hour GP access;
  • Discounted stays, spa treatments, golf and leisure access across EHC properties;
  • Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies;we genuinely CARE about our people;
  • Access to Eden Engage our employee portal with regular team news;
  • Grow with us via apprenticeships and bespoke leadership programmes
  • RISE & THRIVE;
  • You'll also get free parking, meals on duty, uniform you already knew that, right?
Our culture focuses on collaboration so we regularly involve our teams in helping to shape this via:

  • An opinion that counts.regular surveys and forums that ask YOU for YOUR opinion;
  • A 'You said, we did' approach so that you know we're taking your feedback seriously;
  • A commitment to Sustainability & Wellbeing with employee champions in every hotel & HQ;

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