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Customer Service, Training Co-ordinator
2 weeks ago
We have a fantastic opportunity for a Customer Service Coordinator/Aftercare Coordinator to join our team within Vistry Southern, at our Basingstoke office in Hampshire.
As our Customer Service Coordinator, you will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home.
We are pleased to say, this role can accommodate agile working arrangements Let's cut to the chase, what's in it for you...
Competitive basic salary and annual bonusAgile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits...
Behave in line with our company values - Integrity, Caring and Quality Previous experience working within a similar environment Good understanding of Microsoft Office, Excel, Outlook Ability to handle complaints and difficult situations Touch Typing A calm and cheery personality Patience and calmness under pressure A sense of humour Good planning and organisations skills Problem solving and decision making skills A polite, tactful, and assertive attitude Excellent communications skills Good team working skills A commitment to work as required to meet the needs of the businessDesirable..
5 GCSE's or equivalent including Maths & English Experience working for a residential house builder ideally within the customer facing environment An understanding of building regulations and legal obligations.
A good understanding of written English GrammarMore about the Customer Service Coordinator role...
To deliver an excellent customer service, understanding and empathy to our customers. Issue instructions to Sub-contractors and follow up to ensure prompt resolution. Keep our database system up to date at all times. Work directly with the office manager to ensure our KPI's are in line with company guidelines.
Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.
You're probably familiar with our unmatched portfolio of brands:Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions.
We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process.
Agile WorkingOffers a flexible way of working. Annual Leave
Enjoy 28 days' holiday plus all UK Bank Holidays. Pension with Legal & General
Salary Sacrifice and options to increase contributions available. With 2 paid volunteer days a year, you can give back to communities and charities
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