Microsoft Support Team Lead

2 weeks ago


Exeter, Devon, United Kingdom Digital Waffle Full time

Microsoft Support Team Lead:

Job details:

  • Posted 09 June 202
  • Salary £ £50000 per annum
  • LocationExeter
  • Job type Permanent
  • DisciplineInfrastructure


ReferenceSS6192
  • Contact NameShaquille Stephenson

Job description:

Microsoft Support Team Lead

Exeter (Hybrid)

£40-50k - DOE
Digital Waffle is working with a highly successful and rapidly growing organisation.

The IT Support Team lead is a new key role in line with the new Microsoft Business Unit and proposal for my client's Software expansion.

The Microsoft Support Team Lead is responsible for developing the Microsoft Support team and providing support to customers, alongside professional services deployments delivered with and alongside the Business Unit lead.

Key elements of this role are providing support on Microsoft solutions across the Modern Workplace and Azure technology stacks, to both new & existing
customers.

Key Responsibilities:

  • Developing technical strategy by staying up to date on industry trends and identifying new/emerging technologies/services.
  • Working with the Business Unit Lead to commercialise Support Service offerings.
  • Providing occasional technical Pre-Sales support to the Sales team on my client's Software portfolio and support services.
  • Work with the Professional Services Team to provide technical leadership and develop a capability strategy to underpin the technical growth of the team.
  • Identifying training needs and plans for the Professional Services team aligned with the core strategy.
  • Maintaining and improving technically through certification, both on a personal and company level.

Experience required:

  • Strategic planning around commercial goals.
  • Experience with managing a small team.
  • Experience in a customerfacing support environment.
  • Experience in working in an MSP environment.
  • Comfortable working with hosting technologies including Azure, VMware, HyperV and network storage systems.

Qualifications:

  • Microsoft Certified: Azure Solutions Architect Expert
  • Microsoft Certified Solutions Expert: Enterprise Administrator (MCSE)
  • Microsoft Certified:

Solutions Associate:
Teams Administrator Associate

  • Microsoft Certified:

Solutions Associate:
Office 365 (MCSA)

  • VMware Certified Professional
  • Data Center Virtualization (VCP6-DCV)

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