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Graduate Customer Service Advisor

4 months ago

Britain Roman province, United Kingdom Mandeville Recruitment Group Full time
Graduate Customer Service Advisor - Cycling Tours
Calling all graduates, with at least 6 months experience in a customer advisor/admin/sales looking for an opportunity to build a rewarding, long-term career, for a reputable brand with progression opportunities

My client are a leading cycling tour agency, who specialise in creating dream holiday/tour packages across many idyllic destinations, such as: Europe, Asia, New Zealand, Africa, and Middle east.

They are looking for a post sales/customer service advisor basedin London, near Holborn station. The Salary Package is between £20k-£24k. The role is working 4 days in the offices, and 1-day WFH. You must be driven, and passionate about cycling and travel
What does this role look like?
*provide post sales booking support, with a particular focus on post sales bookings.
*will be booking hotels, bikes and transfers and liaising with suppliers.

  • You will also deal with post sales amendments and booking changes.
  • You will be speaking to customers and suppliers making changes to bookings, resolving frontline issues,
  • Taking payments and ensuring all elements of a booking are fully confirmed
  • Working in a fast paced and challenging environment you will always offer a fantastic level of service encouraging customer loyalty and ensuring the brand values are always represented.

You should have:

  • High attention to detail is an absolute requirement of the job.
  • Previous telephonebased Customer Services experience (desirable)
  • Excellent communication skills.
  • Have a passion and interest in Bikes.
  • The ability to problem solve.
  • Excellent team player.
  • Calm and approachable even when under pressure.

SEO:
Cycling tours, graduate role, post sales, customer service advisor, graduate role, travel, B2C, London, travel agency
Mandeville is acting as an Employment Agency in relation to this vacancy.