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Business Assistant

4 months ago

Salford Quays, United Kingdom Bupa Full time

Business Assistant - Health Clinics

Permanent

Bupa Place, Salford Quays, hybrid 2 days per week in the office

Salary from £22K + bonus + benefits

Full time 37.5 hours per week

  • We consider all types of flexibility, including locations, hours and working patterns. _

The role


Working within the Sales Operations function, you'll provide invaluable support to your sales team, clients and intermediaries across the whole sales journey,.


With the customer and people at the centre of everything you do, you'll enjoy a busy, varied role - gathering and uploading new business enquiries, pulling together regular reporting and supporting well establised existing business clients with queries on their accounts.

You'll play a crucial role in helping the sales team in the acquisition, management and retention of all accounts.

How you'll help us make health happen

  • Lead and own client specific administration, understanding business processes, products and platforms.
  • Analyse and interpret client data and manage this information to ensure that data quality controls are adhered to.
  • Proactively foster and develop excellent working relationships with our customers and intermediaries and maintain a network of stakeholders and facilitate solutions to issues, queries or complaints
  • Own and prioritise your own workload and maintain and produce reports to demonstrate effectiveness and efficiency.
  • Gain a deep understanding of the B2B Product and Service proposition.
  • Achieve targets relating to productivity and quality measures, using a variety of established administrative processes.
  • Undertake root cause analysis in relation to customer and group impacts and identify areas for improvement or impact on processes.
  • Manage busy mailboxes effectively within set SLA.

Key Skills / Qualifications needed for this role

  • An enthusiastic, proactive team player who's comfortable working independently
  • Experience working in a customerfacing role is a must
  • Brilliant organisational skills and the ability to prioritise conflicting tasks and demands are key
  • Confidence to liaise with internal and external customers and wideranging stakeholders at all levels
  • A doer, keen to learn new systems

Benefits
Our benefits are designed to make health happen for our people.

Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing.

We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

  • 25 days holiday, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • An enhanced pension plan and life insurance
  • Annual performancebased bonus
  • Onsite gyms or local discounts where no onsite gym available
  • Various other benefits and online discounts

Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus.

Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

We make health happen by being brave, caring and responsible in everything we do.


As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job.

We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.


Time Type:
Full time