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Digital Content Product Owner
4 months ago
Function:
Digital Marketing
Closing Date:
21/02/2023
What's the job?
Virgin Media O2 has an exciting brand new opportunity for a Digital Content Product Owner.
You'll be joining the growing Content Operations and Trading team within the sales eCommerce structure. Playing a key role in the continuous onsite enhancements for our sales journey.
You will run your own squad that will deliver continuous optimisations to the content across the upper funnel on the new customer journey with the support of a scrum master.
Who we are:
Virgin Media O2 is one of the largest broadband, TV, mobile and home phone providers in the country.
We pride ourselves on being brighter, bolder, smarter and faster than our competition, so when we say we're obsessive about helping our customers make connections that really matter - we really do mean it.
Our why:
To reimagine connectivity.
Our what:
To upgrade the UK.
Our how:
High performing team play through our three values Brave, Real and Together.
The Digital Team brims with passionate creatives - with a flair for innovative disruption. We've created inclusive, diverse environments perfect for ambitious minds to drive our digital transformation forward.
Tell me more, tell me more:
You'll assist the senior product and content manager on their journey to deliver a roadmap full of new initiatives to create new exciting capability on the Challenger platform.
But in addition, provide critical product assistance to the wider business and sales team in keeping the business lights on for all the trading operation requirements and issues; finding ways to maintain and improve our propositions onsite, but offering key customer experience advice.
You'll be expected to have a good level of data understanding.Looking at the data to find opportunities to add to our value creation roadmap, but also where our commercial and marketing trading experiences could also be improved.
You'll need bright ideas, high energy and a commitment to improving our digital customer experience for good. You'll need to hit the ground running, be proactive and strong at problem-solving. You'll have the opportunity to make a big impact on high profile projects, with significant responsibility and visibility.Communication is key Be flexible in adapting when our roadmaps change to address here and now. Listen and learn adapting to the transformation journey.
Demonstrate the teamwork by creating reports, presentations and prototypes that can effectively communicate customer requirements and opportunities at all levels of the organisation.
Positive mindset is a must because you will be leading a team of pioneers who are accumulating a wealth of knowledge which is shaping the digital experience of a multi-million web platform that comes with its challenges of some interdependencies.
The must haves:
- Experience working as a Product Owner in a cross functional team
- A proven track record of creating ideas in a similar organisation
- Able to understand user feedback and analytics to make informed decisions
- A good understanding of product lifecycles and agile methodologies.
- Strong communication skills to provide clear, concise, accurate, and timely communication (verbal and written) to the right audiences.
- The ability to translate high level product ideas into achievable product backlog features.
- Can read analytical data and have a methodical approach to problem solving for our sales experiences; with experience in using Google Analytics.
Other stuff we're looking for:
- Confidence working with key stakeholders to help define the overall content value creation roadmap
- Being proficient and effective in working with Jira and Confluence.
- Able to make strong merchandising recommendations driven by data and knowledge
- Able to develop and provide detailed product feature specifications, ensuring they're clearly understood by the development squads
We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - we're passionate about helping you to prioritise what really matters.
All work and no play just isn't our style We're already planning our future ways of working, for when life becomes a little more normal again.
- 25 days' annual leave, plus UK bank holidays.
- Access to wellbeing benefits such as the Unmind App, personal medical cover (which you can opt to upgrade to cover loved ones) and critical illness cover.
- Your birthday off, to treat yourself.
- The option to buy and sell up to 5 days leave, to suit your personal needs.
Next Steps:
If you think you've got some outstanding skills to offer us, and Virgin Media O2 feels like a place where you can belong, we'd love to learn more about you.
