Awards Assistant

6 days ago

London, Greater London, United Kingdom D&AD Full time

Job Title:
D&AD Awards Assistant

Reports to:
Operations Manager

Contract Type:
Fixed - Term Contract

Dates:
February 6th - 31st May (with potential for extension until July)

Job Location:
Remote (with occasional visits to our London E2 Office as required)

Working Hours:
Monday - Friday 9am - 5pm. Flexibility will be required when working to deadlines and over the Judging period.

Salary:
£23,000 per annum/pro rata.

About D&AD


Founded in 1962, D&AD is an organisation that is all about the pursuit of creative excellence within advertising and design - inspiring it, celebrating it and enabling it.

A fundamental way of us achieving this is through our world class learning programmes which upskill the current and future workforce.

Whilst our remit focuses on the advertising and design industry there is a broader goal:
to demonstrate the positive impact that creativity can have across education, the economy and within society.

Purpose of the Job


The D&AD Awards gather the world's best creative work from across the commercial design, advertising, production and craft disciplines to be judged on more than 260 global creative leaders, practitioners and innovators.


As part of this role, your primary responsibility is to enhance customer satisfaction by confidently and efficiently addressing inquiries from our Awards entrants, showcasing excellent verbal and written communication skills.

Additionally, you'll play an active role in collecting precise and high-quality credits for the winning entries. Your meticulous attention to detail will ensure that these credits meet the rigorous standards required for publication.


This position offers a unique opportunity to immerse yourself in the world's best creative work and be a key player in the success of the D&AD Awards.

We're looking for five ambitious Awards Assistants to join our Awards team on a temporary basis.

It'll be your job to help with customers' enquiries and assist in collecting the credits for the winning pieces, making sure they are of the right and highest standard for publishing.


Key Responsibilities

Customer Enquiries

  • Deal confidently and efficiently with incoming and outcoming entry queries. Which includes
  • Awards team during busy periods.
  • Provide a high level of customer service to entrants.
  • Use the D&AD query database to log and resolve all queries.
  • Ability to work with entrants, find out their needs and objectives and offer support on entry.
  • Assist the Business Development team in various aspects of the Awards Entry process, which
- involves coordinating with Awards entrants and liaising with the Business Development

  • Representative.
- companies and individuals who may potentially enter the D&AD Awards.

  • Rankings and Credits Collection
  • Working with the Operations Manager ensuring our systems are displaying up to date and
- correct credit information.

  • Supporting with the preparation of the D&AD Awards Rankings 202
  • Checking credits (individual and company names) ensure they're accurate and free of errors.
  • Cross reference data to ensure there is a consistent structure across all entrant data.
  • Liaise with winning companies regarding credits and media assets of their work, making sure
- those are submitted on time.

  • Use the D&AD database to check and correct credits and images and correct errors and
- inaccuracies.

  • Proof winning credits ensuring the right information is populated against all winning entries.
  • Contact agencies and studios where necessary to validate information.
  • Researching credits that are missing or have not been supplied by entrants.

Other Duties

  • If required: support other Production Assistants across the Professional or New Blood Awards
- during busy periods.

  • Administrative support for the D&AD Awards Ceremony.
  • Provide feedback to aid the review and development of all awards products.
  • Additional administrative tasks as required

Key Experience and Skills

  • Excellent proactive customer service both verbal and written.
  • The ability to work both independently and cohesively as part of a team.
  • Strong attention to detail and an ability to be flexible within all work matters.
  • Ability to work effectively under pressure and to tight deadlines.
  • Flexible approach to working hours, especially during our judging period.
  • Computer literacyhighly proficient in G Suite and MS Office.
  • Working Knowledge of Adobe CC is desirable but not essential.
  • Being fluent in Spanish, Portuguese or Chinese would be advantageous, but not essential.
  • Previous experiences with CRM software (ie, Salesforce), desirable but not essential.

Personal Qualities

  • Comfortable working as part of a team.
  • Strong research skills
  • Close attention to detail
  • Proven ability to be organised and attentive to details.
  • You love to learn and are excited by the prospect of a diverse workload.
  • Strong communication skills.
  • Keen interest/knowledge of the c

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