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Reservationist

4 months ago

Lyndhurst, Hampshire, United Kingdom The Pig Full time
About the role

Location:
Home Grown Hotels, Clayhill Beechen Lane, Lyndhurst

Hours:
Full Time, £24,082.38 PA

Location:
Home Grown Hotels, Head Office, Lyndhurst. Hampshire

Salary:
£24,082.38 PA

Hours:
Full Time per week, 5 days per week including some weekends.

Please note:
This role is based at our Head Office in Lyndhurst. Shift patterns flex over a 7-day week, all phones are covered between 09.00hrs hrs.


We are currently looking for a committed Reservationist who is enthusiastic, warm and engaging to join our expanding team at one of the most exciting and award-winning restaurant and hotel groups in the UK.

You will be working in a fast-paced environment with a close-knit team. You will need to be a team player with enthusiasm towards making our guests have a memorable experience, both exceptional customer service and communication skills are essential for this role

Key Responsibilities:

  • Managing a high volume of enquires through all streams of communication
  • Develop a detailed knowledge of our 8 hotels and offering
  • Identifying opportunities to book additional products and services such as treatments
  • To make regular contact with guests to ensure their booking journey is completed and they have all the reservations they require
  • To record accurate details and requirements of guests bookings
  • To process all deposits and prepayments in line with company procedures.
  • Ensure all reservation correspondence is completed and dealt with accurately and promptly, and sent to the guest in a timely manner.
Similar work experience is preferred, though full training will be provided.

Each of our hotel's are unique, as are our guests. From new openings, to our summer festivals there is always a hot topic of conversation.

We are dedicated to making THE PIGs an inspiring, exciting, and fun place to work and in return for your commitment to us you can expect something a little different:

  • Numerous retail discounts via our Perkbox Scheme.
  • Discounted room rates and complimentary staff stays across our group.
  • 35% off food & beverage across our group, plus discounted spa treatments.
  • A commitment to providing craft and accredited training to all staff.
  • Onsite parking and meals on duty for Head Office staff.