Nhs 111 Clinical Cqi Pathways Trainer

NHS 111 Clinical CQI Pathways Trainer - Oldbury

DHU Healthcare

The closing date is 06 April 2023

Job summary
An exciting opportunity has arisen for a CQI Clinical
Trainer to join our DHU 111 Team.

The post holder will be responsible for the delivery of
high quality NHS Pathways accredited training and other DHU 111 clinical and
non-clinical training.

The post holder will support governance investigations
as required furthering their contribution to the quality, safety and
development of call taking practice.

They will be required to
work online to a safe and effective standard maintaining own skills and competence.

Main duties of the job
An
Accredited NHS Pathways clinician and expert user

Suitable
experience of training delivery

An
understanding of differing learning styles and how to engage a group with
learning

Proficient
in the use of the NHS Pathways audit toolkit

About us

• DHU Healthcare is a notforprofit

community interest company providing a diverse range of services to the NHS
frontline, including urgent and emergency care, primary care, out of hours
services and NHS111. We operate 365 days a year, 24 hours a day across a wide
geographical area including Derbyshire, Northamptonshire; Nottinghamshire;
Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes and the West
Midlands a population totalling around fourteen million. A socially
conscious organisation, we provide compassionate, safe, high-quality care to
our patients and the communities we serve and offer a supportive work
environment to our 2,000 plus people.

You can find out more about us at _Our profile :
DHU Healthcare

Date posted
17 March 2023

Pay scheme
Other

Salary
£41,659 to £47,672 a year

Contract
Permanent

Working pattern
Full-time

Reference number
M0051-CPT-Oldbury-2

Job locations
D H U Healthcare

Joseph Street

Oldbury

West Midlands

B692AQ

Job description

Job responsibilities
Purpose
of the Role

You
will be responsible for delivering NHS Pathways courses for new and existing
employees within the East Midlands NHS 111 service. The post holder will work
in partnership with the Training and Development Manager, CQI & DoS Leads
& Training team in order to deliver a variety of training sessions required
in DHU 111 (East Midlands) CIC. The CQI Clinical Trainer is responsible for the
delivery of NHS Pathways Accredited Training packages to facilitate and
maintain a skilled workforce in line with the NHS Pathways License. You will also be responsible for the delivery
of other DHU 111 Clinical Training.

The
CQI Clinical Trainer will be expected to ensure they keep up to date with
latest developments and changes to NHS Pathways and with current clinical practice
and guidelines including maintaining proficiency in call taking. They will be required to support governance
investigations as required. The post holder will be contribute towards
continues quality improvement for all NHS 111 front line teams.

Key
Areas of Responsibility & Accountability
- _
- _

Provide
training, support and assistance to new and existing members of staff to ensure
the maintenance of a high quality clinically safe service.

Train
members of DHU 111 in the use of computer and telephony based triage using
training material provided from NHS Pathways and the organisation

Evaluate
training interventions to consider whether they are effective and amend content

Ensure
feedback and evaluations are received and processed after each course to ensure
opportunities for continuous quality improvement are captured.

Update
NHS Pathways and organisational records with course outcomes to ensure
compliance and accurate advisor personal records in a timely manner

Prepare
training documentation for upcoming training and assist in the dissemination of
this information to staff.

Be able
to complete performance development plans with staff that contain SMART
objectives and coach others toward achievement of their objectives when
requested

Be able
to identify areas of practice that may require learning and development focus
and address these through preparation of training interventions such as
classroom based sessions or one to one support

Ensure
minimum annual training delivery hours are met to enable retention of their
Accredited Trainer status.

Support
management of complaints and compliments as requested through audit and
investigatory work

Demonstrate
competence in consistent and proficient audit practices

Maintain
own call taking competence, demonstrating in-depth knowledge of Adastra and NHS
Pathways systems in taking a call from the front end through to completion.

Contribute
proactively to continuous quality improvement through own practice and through
support to others

Work
within and promote the regulatory requirements, codes and guidance as defined
by the appropriate regulatory body i.e. NMC/HCPC.

Undertake
appropriate personal and professional development to meet the requirements of
re-validation /NMC/HCPC Registration.

Maintain
personal responsibility and accountability for own ongoing active professional
registration and fitness to practice

Demonstrate
professionalism and service knowledge when delivering training and in all other
working practices

Work
within and promote the DHU Vision and Values

Seek
feedback on own performance from trainees and line managers

Offer
appropriate clinical advice on care practices, delivery and service development
within the parameters of own role ensuring this advice is evidence based where
appropriate.

Mentor
and role model the development of excellence in clinical practice

Adhere
to all DHU procedures, protocols and other relevant memoranda as appropriate

Attend
training and meetings as and when required to do so

Maintain
strict confidentiality in relation to all issues concerned within the service
and adhere to DHU policy ensuring staff are aware of their obligations under
the Freedom of Information Act, Information Governance and the Data Protection
Act.

Communicate
outstanding issues to your immediate reports, peers or relevant manager before
going off duty. In relation to serious
issues, these must be reported to a Senior Manager, or, in their absence, the
director on call.

Maintain
and ensure maintenance of a tidy work environment at all times

Organise
and prioritise effectively your own work schedule to ensure operational
excellence with minimum supervision

The
post holder is required to take responsible care for the health and safety of
him/herself and other persons who may be affected by his/her acts or omissions
at work. The post holder is also required to co-operate with DHU to ensure that
statutory and departmental safety regulations are adhered to.

DHU is
an equal opportunities employer and the post holder will be expected to comply
with all relevant policies and procedures in this area together with all other
policies and procedures as initiated by DHU.

DHU is
a non-smoking organisation and you are therefore required not to smoke in any
of the buildings where DHUs business is carried out

Communicate
with a variety of staff across DHU divisions and external services

As you
will expect the organisation may change from time to time and you will be
expected to meet the operational requirements.

Any
other reasonable duties as required from time to time.

Job description

Job responsibilities
Purpose
of the Role

You
will be responsible for delivering NHS Pathways courses for new and existing
employees within the East Midlands NHS 111 service. The post holder will work
in partnership with the Training and Development Manager, CQI & DoS Leads
& Training team in order to deliver a variety of training sessions required
in DHU 111 (East Midlands) CIC. The CQI Clinical Trainer is responsible for the
delivery of NHS Pathways Accredited Training packages to facilitate and
maintain a skilled workforce in line with the NHS Pathways License. You will also be responsible for the delivery
of other DHU 111 Clinical Training.

The
CQI Clinical Trainer will be expected to ensure they keep up to date with
latest developments and changes to NHS Pathways and with current clinical practice
and guidelines including maintaining proficiency in call taking. They will be required to support governance
investigations as required. The post holder will be contribute towards
continues quality improvement for all NHS 111 front line teams.

Key
Areas of Responsibility & Accountability
- _
- _

Provide
training, support and assistance to new and existing members of staff to ensure
the maintenance of a high quality clinically safe service.

Train
members of DHU 111 in the use of computer and telephony based triage using
training material provided from NHS Pathways and the organisation

Evaluate
training interventions to consider whether they are effective and amend content

Ensure
feedback and evaluations are received and processed after each course to ensure
opportunities for continuous quality improvement are captured.

Update
NHS Pathways and organisational records with course outcomes to ensure
compliance and accurate advisor personal records in a timely manner

Prepare
training documentation for upcoming training and assist in the dissemination of
this information to staff.

Be able
to complete performance development plans with staff that contain SMART
objectives and coach others toward achievement of their objectives when
requested

Be able
to identify areas of practice that may require learning and development focus
and address these through preparation of training interventions such as
classroom based sessions or one to one support

Ensure
minimum annual training delivery hours are met to enable retention of their
Accredited Trainer status.

Support
management of complaints and compliments as requested through audit and
investigatory work

Demonstrate
competence in consistent and proficient audit practices

Maintain
own call taking competence, demonstrating in-depth knowledge of Adastra and NHS
Pathways systems in taking a call from the front end through to completion.

Contribute
proactively to continuous quality improvement through own practice and through
support to others

Work
within and promote the regulatory requirements, codes and guidance as defined
by the appropriate regulatory body i.e. NMC/HCPC.

Undertake
appropriate personal and professional development to meet the requirements of
re-validation /NMC/HCPC Registration.

Maintain
personal responsibility and accountability for own ongoing active professional
registration and fitness to practice

Demonstrate
professionalism and service knowledge when delivering training and in all other
working practices

Work
within and promote the DHU Vision and Values

Seek
feedback on own performance from trainees and line managers

Offer
appropriate clinical advice on care practices, delivery and service development
within the parameters of own role ensuring this advice is evidence based where
appropriate.

Mentor
and role model the development of excellence in clinical practice

Adhere
to all DHU procedures, protocols and other relevant memoranda as appropriate

Attend
training and meetings as and when required to do so

Maintain
strict confidentiality in relation to all issues concerned within the service
and adhere to DHU policy ensuring staff are aware of their obligations under
the Freedom of Information Act, Information Governance and the Data Protection
Act.

Communicate
outstanding issues to your immediate reports, peers or relevant manager before
going off duty. In relation to serious
issues, these must be reported to a Senior Manager, or, in their absence, the
director on call.

Maintain
and ensure maintenance of a tidy work environment at all times

Organise
and prioritise effectively your own work schedule to ensure operational
excellence with minimum supervision

The
post holder is required to take responsible care for the health and safety of
him/herself and other persons who may be affected by his/her acts or omissions
at work. The post holder is also required to co-operate with DHU to ensure that
statutory and departmental safety regulations are adhered to.

DHU is
an equal opportunities employer and the post holder will be expected to comply
with all relevant policies and procedures in this area together with all other
policies and procedures as initiated by DHU.

DHU is
a non-smoking organisation and you are therefore required not to smoke in any
of the buildings where DHUs business is carried out

Communicate
with a variety of staff across DHU divisions and external services

As you
will expect the organisation may change from time to time and you will be
expected to meet the operational requirements.

Any
other reasonable duties as required from time to time.

Person Specification
**Qualifications

Essential

• First level Registered Nurse / Registered Paramedic.
• Evidence of CPD
• NHS Pathways accredited coach
• NHS Pathways Accredited Trainer Qualification

Desirable

• Teaching / Mentorship qualification

**Experience

Essential

• Significant clinical experience including expertise in telephone triage.
• Evidence of suitable training experience
• Previous experience of working with the public in a busy environment
• Expert Adastra and NHS Pathways knowledge

**Skills & Knowledge

Essential

• Effective communication skills with a variety of media and all levels of staff with the company as well as external agencies
• Ability to present information in different learning styles to different audiences in an engaging manner
• Proficient in use of NHS Pathways audit tool
• Ability to use initiative
• Excellent and accurate record keeping
• Excellent telephone manner
• Good at problem solving
• Listening skills
• Effective time management strong organizational skills
• Ability to maintain strict levels of confidentiality

Person Specification

**Qualifications

Essential

• First level Registered Nurse / Registered Paramedic.
• Evidence of CPD
• NHS Pathways accredited coach
• NHS Pathways Accredited Trainer Qualification

Desirable

• Teaching / Mentorship qualification

**Experience

Essential

• Significant clinical experience including expertise in telephone triage.
• Evidence of suitable training experience
• Previous experience of working with the public in a busy environment
• Expert Adastra and NHS Pathways knowledge

**Skills & Knowledge

Essential

• Effective communication skills with a variety of media and all levels of staff with the company as well as external agencies
• Ability to present information in different learning styles to different audiences in an engaging manner
• Proficient in use of NHS Pathways audit tool
• Ability to use initiative
• Excellent and accurate record keeping
• Excellent telephone manner
• Good at problem solving
• Listening skills
• Effective time management strong organizational skills
• Ability to maintain strict levels of confidentiality

Disclosure and Barring Service Check

UK Registration
Applicants must have current UK professional registration. For further information please see

Additional information

UK Registration
Applicants must have current UK professional registration. For further information please see

Employer details

Employer name
DHU Healthcare

Address
D H U Healthcare

Joseph Street

Oldbury

West Midlands

B692AQ

Employer's website

Employer details

Employer name
DHU Healthcare

Address
D H U Healthcare

Joseph Street

Oldbury

West Midlands

B692AQ

**Employer's website

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