Receptionist

1 week ago


Portsmouth, Portsmouth, United Kingdom Solent NHS Trust Full time

Job summary

We are seeking a friendly and professional receptionist to join our team at Jubilee Unit, working Monday to Friday, 15:30 - 20:00 each day.

As a receptionist, you will be the first point of contact for the Unit, providing exceptional customer service and ensuring a positive experience for all.

Here at Jubilee Unit we work in collaboration with Portsmouth Hospitals, Adult Social Care and Primary Care to provide a diverse range of clinical services.

Jubilee Unit supports individuals that have been discharged from acute trust. We provide rehabilitation and reablement to patients to help give them back their independence.

As receptionist, you will be a part of the team contributing to the smooth running of the service, enabling our clinicians to look after our patients in the best possible way.

Main duties of the job

Use and populate the electronic record system for clinical records (Systm1) or other service systems with accurate information

Follow agreed processes for dealing with emails on Outlook and , on a daily basis prioritising both urgency and importance, taking responsibility for signposting or dealing with queries regarding issues arising

Photocopying, scanning and electronic filing accurately and securely

Gather information from systems/records for statistical collation and audit

Liaising by telephone or in person with clients, colleagues, and other healthcare professionals in a positive, friendly, calm, and sympathetic manner, using good judgement to identify requirements in order to pass on information correctly or take appropriate action.

Manage appointment bookings, updating electronic record systems and sending appointment letters following Trust guidelines and targets.

Retrieve and store records ensuring accurate information is recorded on progress of these records, their destination and delivery according to IG protocol.

To support other areas where required, to include receiving patient referrals and assist the clinical team by preparing patient documentation acting as first contact to referrers, patients and carers, dealing with referrals from the point of receipt of referral to discharge, filing and dealing with all telephone enquiries to the clinical team.

Ensuring stock levels are maintained in line with agreed procedure.

About us

We have been working with other local NHS Trusts to create a new organisation, bringing together all community, mental health and learning disability services from across Hampshire and Isle of Wight. Subject to approvals, the aim is for the new Trust to be formed by July 2024.Project Fusion is the name for the programme to create the new combined NHS Foundation Trust. Hampshire and Isle of Wight Healthcare NHS Foundation Trust will be bringing the services into a single organisation will result in more consistent care, more equitable access to services irrespective of postcode, and a more sustainable workforce and services. The new organisation will operate locally to ensure services can best meet the needs of different new Trust will be comprised of all the services currently provided by Solent NHS Trust and Southern Health NHS Foundation Trust, the community, mental health and learning disability services provided by Isle of Wight NHS Trust and child and adolescent mental health services delivered in parts of Hampshire by Sussex Partnership NHS Foundation Trust.Colleagues will transfer to the new organisation under Transfer of Undertakings (Protection of Employment) -- known as TUPE on 1st July 2024. TUPE is a legal process to ensure you transfer out of one organisation and into another, maintaining the terms and conditions of your employment.

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

Educated to GSCE Grade 4 or above in English or equivalent standard Completion of NVQ 2 in Business Admin or equivalent proven experience

Desirable

RSA 2 word processing/typing or equivalent Completion of ECDL or equivalent

Experience

Essential

Previous typing/word processing experience Previous experience of working in a constantly changing environment

Desirable

Previous experience of working within the NHS
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