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Care Co-ordinator
3 months ago
Home Instead is the world's leading provider of non-medical care and companionship services for older people.
With minimum visits of one hour, award winning training and an excellent reputation, we are immensely proud of the quality of care we provide.
We match our Care Professionals to our clients based on mutual interests and hobbies to help build bonds of trust which enables us to provide personalised support.
Job Description:
To perform a variety of duties in the coordination of scheduling our service to clients whilst providing the highest quality of service.
This role is full-time 9am til 5.30pm but required flexibility with early mornings, evenings and weekends due to the needs of the business.
The Role
- Understand and build effective and efficient schedules around our clients and Care Professionals.
- Ensure schedules are prepared, considering travel time, holidays, training, and lastminute cancellations.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Match Care Professionals to new clients in conjunction with the Registered Care manager and arrange introductions.
- Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
- Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
- Work with the Registered Care manager to ensure sufficient current and future staffing levels are met.
- Work with the Registered Care manager to ensure new and existing care packages can be resourced and scheduled on a timely basis.
- Add and maintain all client and Care Professional information onto to the electronic scheduling system.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Assisting with Recruiting of Care Professionals
- Oncall duties on a rota basis
- Delivering care to clients
Qualifications:
- Experience of working in a scheduling role within home care would be beneficial.
- Good working knowledge of IT systems with experience in Microsoft Office with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communication skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multitask.
- Logical and analytical with the ability to work on own initiative and meet deadlines.
- UK driving license and vehicle prefered.
- Experience in Care
As a successful applicant, you will benefit from:
- Workplace Pension Scheme.
- Home Instead Benefits Package.
- Ongoing Support & Training.
