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Helpline Support

2 months ago

Essex, United Kingdom Headway Essex Full time
Headway Essex is looking for a caring and compassionate person to manage our telephone helpline support service, you will be:

  • Providing helpline support and service information
  • Processing initial enquiries and referrals from professionals and survivors of brain injury.
  • A listening ear and make wellbeing support calls.
  • Providing administrative support for Case Workers
  • Creating and maintaining service user records

Key skills needed:
- be a good listener and clear communicator
- be able to find the right tone of voice
- understand your limits
- lead with empathy
- have good time management
- have a positive attitude

You will have:

  • Previous experience in a health and social care role
  • Good knowledge of Safeguarding
  • A Health and Social care or relevant qualifications
  • Excellent administrative and IT skills
  • Knowledge of brain injury is desirable but not essential as full training will be provided.
  • This role is office based, 22.5 hours per week (minimum of 4 week days) the days and hours to be agreed, but will be weekdays between the hours of 9:00 to 16:30

Job Type:
Part-time

Contract length: 18 months

Part-time hours: 22.5 per week

Salary:
£10.55-£13.15 per hour

Benefits:

  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • Onsite parking

Day range:

  • Monday to Friday

Physical setting:

  • Day centre

Shift:

  • Day shift

Ability to commute/relocate:

  • Essex: reliably commute or plan to relocate before starting work (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Reference ID:
TSW-NE0722