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IT Field Service Apprentice
2 weeks ago
Blyth
Vollzeit
The Job Responsibilities Who we are**Every life is unique and so are you
At Dräger we protect, support and rescue lives day in and day out.
We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.
As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust.
it's about life.
About the role
The IT Field Service Apprentice is a supporting resource for Draeger IT.
This position provides support and configuration of the enterprise infrastructure and business services to effectively support Dräger's corporate business strategy.
- Work with the IT field service engineer team in order to achieve user support service level agreements
- Perform IT administration and documentation tasks including stock taking, asset logging, equipment disposal, data logging
- Assist with IT daily/weekly/monthly maintenance tasks
- A logical approach to incidents, looking for innovative ways to restore service to colleagues and customers as soon as possible.
- Liaise with internal and external parties to ensure tasks are effectively completed in line with corporate standards.
- Accurate case and escalation management.
- Entering accurate technical and non-technical information into internal IT service management tools in line with agreed processes and quality standards.
- Contribution to the continued development of standards, methods and procedures.
- Support the IT team in group initiatives and projects as required.
It is not necessarily exhaustive and other duties of a similar nature and level may be required from time to time.
Your Qualifications
- GCSEs English & Maths A-C
- Entry level
- Good communicator
- Motivated to learn with a passion for IT
- Ability to work as a team player and individually
- Good problemsolving abilities.
- Ability to adapt to a fastpaced multitasking environment
- Enthusiastic and Proactive
The Dräger Workplace
Dräger's Benefits**- 27 days holiday plus bank holidays, with option to purchase up to 3 additional days
- Discounted critical illness cover, dental cover and partner life assurance
- Healthcare cash plan
- Subsidised canteen
- Discounted shopping & leisure vouchers
- Salary sacrifice car scheme
- Cycle to Work
- Gym membership discounts up to 25%
- Charity Giving scheme
dedication
At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.
Who we are
From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future.
With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.
What we offer
If you have any questions, please contact
Niki Taylor
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