Deskside Engineer

1 week ago

Harwell, Oxfordshire, United Kingdom vertex-it-solutions Full time

Vertex IT Solutions are pleased to announce that we are recruiting for an experienced Deskside Engineer
Our client is a leading MSP and this role is based on site with one of their high profile clients

To be considered for this role you must hold valid SC clearance

Key Responsibilities

  • To replace desktops, laptops, monitors and phones when applicable, enabling a quick resolution with minimum inconvenience to the end user
  • Perform Break fix on all desktop equipment
  • To perform IMAC activities
  • To perform daily backup checks as required
  • Complete all allocated calls and maintain regular contact with Workflow Managers
  • To diagnose problems accurately using all the available resources and technical knowledge
  • To provide timely, quality solution keeping the customer updated and escalating if required
  • Refer to relevant procedures to perform role
  • Ensure administration is satisfactory and up to date
  • To carry out all reasonable tasks as requested by the client
  • Periodically review Security Policies centrally hosted on the Intranet to ensure full compliance with current legal, regulatory and company requirements.
  • Carry out any 'ad hoc' tickets/non ticketed/project work as and when required.
  • To be compliant with health and safety company policy and legislation at all times.

Knowledge, Skills, Experience
Knowledge / Skills

  • PC literate
  • Customer liaison skills
  • Interpretation of data & actions
  • Decision making.
  • Windows OS literate
  • Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls
  • Experience with Active Directory (not essential)
  • Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
  • Experience with network fault troubleshooting (not essential)
  • Experience with Network builds (not essential)
  • Experience with network printer installs and configuration (not essential)
  • Experience with VPN and remote work on machines
  • Good troubleshooting skills
Experience

  • IT engineering experience ideally 2 years
  • A good understanding of analytical troubleshooting
  • A good understanding of networks and windows Operating systems
  • Must be able to diagnose and repair desktops and laptops
  • Desktop and laptop accreditation desirable
  • Knowledge of specific customer software desirable
  • Full UK Driving Licence
Behaviours

  • Team player
  • Cooperative/flexible
  • Pays Attention to detail
  • Can work under pressure
  • Tact & diplomacy
  • Good timekeeping
  • Good Communication skills
  • Customer Care Skills
  • Adhere to health & safety procedures

Key Competencies

  • Team player
  • A smart and tidy appearance at all times
  • Proactive
  • Technically competent
  • Cooperative/flexible
  • Attention to detail
  • Can work under pressure
  • Tact & diplomacy
  • Good timekeeping
  • Good Communication skills
  • Strong Customer Care Skills
  • Adhere to Health & Safety procedures

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    4 weeks ago

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