Customer Service Assistant

2 weeks ago


Swansea, City and County of Swansea, United Kingdom HMT Sancta Maria Hospital Full time

Job summary
Sancta Maria currently have the exciting opportunity for a full time Customer Service Assistant to join our team,


We are the only private hospital in Swansea offering a wide range of procedures carried out by a number of our leading consultants.


As a not-for-profit organisation, Sancta Maria hospital is passionate about putting the patient first and we are committed to developing a five-star hospital which will set new standards in clinical care and patient experience in South West Wales.


This is an exciting time to be a part of the team at Sancta Maria Hospital as we have recently opened our state-of-the-art private hospital situated in the SA1 area of Swansea.


Main duties of the job
Previous telephone customer service experience is essential with healthcare experience desirable. Experience in a call centre setting is also desirable.


The customer service assistants' main duties in the appointments team will be to receive all hospital incoming calls, which include supporting patients to make appointment bookings, taking payments and directing callers to the correct Hospital departments.

General duties will include day to day admin, amending clinics, liaising with Consultants and other Hospital departments.

  • Maintain accurate patient records and update information as needed

Overview of your organisation


HMT recognises that it's staff represent the single most important lever in delivering quality care and change as care and treatments evolve.

For these reasons and because of our ethical framework as a charity, we aspire to make HMT the employer of choice within the area.


At HMT Sancta Maria Hospital youll have the opportunity to be part of a developed workforce which has the appropriate time to care for their patients.

We want our people to be skilled, motivated, informed and engaged to perform their roles to the highest standard.

Once youre part of our team, well also be working with you to ensure that the work you do with us remains challenging and engaging throughout your career as you develop and progress.


Benefits include:

  • Enhanced pay for unsociable hours
  • 35 days holiday (inclusive of bank holidays)
  • Private medical insurance
  • Workplace pension
  • Ongoing training and development
  • Quality work environment
  • Employee Assistant Programme
  • Long Service Recognition
  • Wellbeing Programmes
  • Team Working
  • Staff Referral Scheme
  • Enhanced Maternity Leave
  • Cycle to Work Scheme

Job Types:
Full-time, Permanent

Pay:
£22,425.00 per year

Benefits:

  • Canteen
  • Cycle to work scheme
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • Onsite parking
  • Private medical insurance
  • Referral programme
  • Sick pay

Schedule:

  • Monday to Friday

Experience:

  • Clinical: 1 year (preferred)
Telephone Customer Service: 1 year (required)

Work Location:
In person

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