Sport & Active Health Head of Business Services

1 week ago

Canterbury, Kent, United Kingdom Canterbury Christ Church University Full time

Sport & Active Health Head of Business Services:

Job description

Sport and Active Health Head of Business Services

Permanent

Full Time (37 hours per week)

  • An amazing opportunity at Canterbury Christ Church University for a new Head of Business Services in our Sport & Active Health team.
  • A brandnew role as we seek to get more of our University more active and playing sport
  • Be the strategic lead for our Operations, Member Services and Marketing teams
  • Lead our business development as we grow our work with our University and local community
  • Be part of the leadership team that takes our successful department forwards
  • Proactively identify and develop business opportunities which contribute to our strategic success
  • At Christ Church we care about sport, health, and fitness and the people who we engage. We want to move people and create a sense of belonging through our activities and programmes. We have invested in multimillionpound facilities, including our University Sport Centre with double sports hall, state of the art spin studio and gym and fitness facilities. Our gym is packed with modern fitness equipment, and we offer a wide range of fitness classes, personal training and an exercise referral service. We also deliver amazing programmes and interventions for sport, including our excellent sport scholarship programme and Club Sport programme in partnership with the Student's Union. We like to innovate, challenge and change, all to provide our students and staff with a truly first class experience of Sport & Active Health.
    Amazing Perks
At Canterbury Christ Church University, we offer a huge range of discounts and perks to staff who join our team

Including:

  • Free gym membership
  • Personal training opportunities
  • Development and training opportunities
  • Staff are able to purchase a TOTUM (previously NUS Extra) card that offers a range of savings, from Amazon to Oasis and Asos to Zizzi's
  • Free eye tests through our eye care scheme
  • And much more

The Role


Reporting to the Director of Sport & Active Health, the Head of Business Services, will oversee the business development function of the department and the work of the Marketing & Communications, Member Services and Operations teams within the department.

You will make a major contribution to planning the overall strategic direction for Sport & Active Health, with a particular focus on ensuring the strategy and operational plan for the department compliments and supports the University's strategic goals and priorities.

Working with the Director of Sport you will proactively identify and develop business opportunities which may complement the Sport & Active Health strategy and / or the University's strategic priorities.


  • The Head of Business Services will have overall responsibility for ensuring the highly effective and efficient operation of all indoor, outdoor and offsite sports facilities to deliver a consistently high customer experience. You will oversee the marketing and communication of our programmes and services and ensure that we reach as many of our University community as we can, providing an inclusive and accessible service. You will actively promote high standards of member engagement, ensuring all of our students, staff and members have a first class experience, You will identify trends, analyse data and produce reports which may have an impact on the service and plan and implement strategic approaches to address these trends.
  • You will promote a culture of integrated business planning with other relevant areas of the Sport & Active Health team to ensure the smooth operation of the department and where appropriate, to optimise business outcomes.

The Person
We would love to appoint someone who understands the business and operational aspects of sport and fitness.

Someone with a passion for sport and physical activity at all levels who recognises the social, mental and physical benefits of physical activity and sport; who understands fitness, exercise, and sport provision and knows what it takes to support people on their individual journeys, from first timers through to elite sports people.

Our Head of Business Services will have outstanding organisational skills and management experience.

They will be a team player and a leader with the ability to get the best out of the people they work with.

Above all, our Head of Business Services must have the knowledge and skill set required to help our department make a difference to people's University experience through sport and physical activity and help create that sense of belonging.


  • Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discriminatio

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