Desktop Account Controller Support
2 weeks ago
Joining our team within the Service Active Department, you will be acting as a support to the Desktop Account Controllers by managing the administration of allocated client accounts.
Where required, you will be the clients point of contact to maintain expectations.If ABCA sounds like a place for you, we can we offer you:
- 23 day's holiday excluding bank holidays, with the ability to increase to 25 days.
- Employee Assistance Programme with 24/7 telephone helpline and online support
- 8 facetoface counselling sessions, including CBT
- 24/7 access to an online GP service
- Cash plan scheme on your everyday health and wellbeing including optical, dental, physiotherapy, health screening, hospital admission, and much more.
- Personal Accident Cover
- Employee discount platform including cinema tickets, holiday packages, car insurance and more.
Duties and responsibilities
- Maintain excellent working relationships with clients to ensure their needs are met, responding to issues and resolving queries in a timely manner.
- React to emergency works and ensure these are responded to swiftly, ensuring the client is kept up to date and provided with detailed updates for the resolution or further actions required.
- Supporting the DACs across the department to ensure contractual commitments are met in accordance with contract SLA's and other requirements detailed within the contract documentation.
- Helping DACS manage client expectations regarding any delays with parts and job completion where necessary.
- Updating and maintaining customer portals.
- Assist office controllers with mailbox support & admin.
- Assist sales staff with quote requirements and meeting the client's spec.
- Contract administration and reporting.
- Occasional attendance at client meetings.
- Problemsolving current or foreseen issues and delivering creative solutions.
- Support the Service department with any ad hoc tasks, especially relating to customer contracts.
Qualifications and Experience
Essential
- Must have experience of working with CRM Systems
- Must have knowledge on Microsoft Office, especially Excel
- Must have customer service experience
- Ability to excel within a fastpaced environment
Desirable
- Previous roles in a service and maintenance environment.
If these personal attributes below sound like you, then this role could be perfect for you
- Excellent communication and interpersonal skills
- Excellent organisational skills
- Professional and positive approach
- Selfmotivated
- Resilient
Job Types:
Full-time, Permanent
Pay:
£12.50 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health & wellbeing programme
- Onsite parking
- Referral programme
- Store discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Quarterly bonus
Work Location:
In person
Reference ID:
Desktop Acct Controller
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