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Customer Insights Manager
2 weeks ago
CUSTOMER INSIGHT MANAGER
UP TO £60,000, BONUS, HYBRID WORKING
WEST LONDON BASED
We're working with one of the UK's leading airlines for a Customer Insight Manager position within their insights function.
This is a great opportunity to work across both quantitative and qualitative projects to help inform business and brand strategy.
Coming off one of their strongest financial years ever, this is a great time to join the organisation and work across a mixture of exciting projectsTHE ROLE:
nThe Customer Insight Manager will have the following responsibilities:nDeliver insights to senior stakeholdersnWork across both quant and qual research projectsnUsing research and insight to help inform overall business and brand strategynCollaborate with the wider teams in the business to support with business insightsnSupport with ad-hoc projectsnMentor junior members of the teamnManage internal and external stakeholder relationships, including agencies
YOUR SKILLS AND EXPERIENCE:
nThe ideal Customer Insight Manager will have:nKnowledgeable with quant and qual methodologiesnGreat communication skillsnComfortable presenting to senior stakeholdersnBeing able to tell a story using datanExperience managing projects from end to endnExperience with CX projects is advantageous but not essential
THE BENEFITS:
nA salary up to 60knBonusnPensionn25 holiday daysnOther company-related discounts and benefitsnHybrid working
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