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Sales Advisor
3 months ago
Key Duties & Responsibilities -
- Demonstrate high level of customer service; building a professional rapport with all customers and clients
- Solution driven, be able to adapt your approach to fit the needs of the customer
- Provide detailed notes on all sales enquiries undertaken and actions taken
- Liaise effectively and develop a positive value based relationship with all clients to provide the best solutions / outcome for their customers
- Always provide professional communication with internal and external customers
- Effectively manage any customer complaints or queries
- Adhere to company service level agreements at all times
- Strive to create an ethos of customer centricity and to treat customers fairly
- Liaise with a customer to keep them informed on the progress of any potential sales and policy adjustments
- Work as part of a team, seeking out opportunities to drive the company forward
- Assisting your colleagues in their role where possible as instructed by your team manager
- Identify improvements in sales processes and policy wordings where appropriate
- Complete technical and regulatory training as directed to by your team manager
- Adhere to all industry based compliance and regulatory requirements
- Achieve own and assist with the teams objectives and KPI's as advised by your team manager
- Complete daily, weekly or ad hoc tasks as allocated
Experience, Skills & Knowledge -
- Excellent verbal and numerical skills
- Have good computer literacy and keyboard skills
- Objective approach to problem solving
- Clear, professional and accurate communication skills
- Strong attention to detail as well as being organised
- Ability to be able to work under pressure
- Logical and organised
- Excellent decision making skills
Job Type:
Part-time
Salary:
£10.50-£12.50 per year
Expected hours:
per week
Benefits:
- Company pension
- Employee discount
- Free parking
- Onsite parking
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Bonus scheme
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 1 year (required)
Work Location:
In person
Reference ID:
Feb 24 Sales