Referral Hub Supervisor

1 week ago


London, Greater London, United Kingdom West London NHS Trust Full time

Ealing Community Partners / West London NHS Trust are seeking to recruit a Senior Clinical Administrator to join the Ealing Community Partners Referral Hub.


The referral hub has about 30 staff, both clinicians and administrators, working around the clock to facilitate both urgent and routine pathways to in-excess-of 85,000 referrals per year for the majority of the Community Health Care services within Ealing.

The role will require you to work closely with other administrators providing support, advice, and leadership.

The role will also involve liaison with other administers and clinical staff across the ECP localities, GP surgeries, team leads, patients and their relatives, while handling sensitive personal data.


The role is varied and duties include:
Providing direction and support to band 3 administrators on shift

To provide task allocation with the team

Covering band 3 role as required

Ensuring patient eligibility

Registering all referrals on the SystmOne IT platform

Maintaining and reporting on service-specific waiting lists

Requesting clinical triages when indicated

Sending appointments directly by letter or arranging on the telephone after patient responses to opt in texts/letters.


Answering patient enquiry telephone calls; giving basic information when able, or transferring the call to the specific service treating the patient or escalating to team management.

Receiving and recording accurate and concise messages, ensuring messages are forwarded on appropriately and timely


West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services.

The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.


Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs.

The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for is £426m.

The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.


The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board.

The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

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