Referral Hub Supervisor
1 week ago
Ealing Community Partners / West London NHS Trust are seeking to recruit a Senior Clinical Administrator to join the Ealing Community Partners Referral Hub.
The referral hub has about 30 staff, both clinicians and administrators, working around the clock to facilitate both urgent and routine pathways to in-excess-of 85,000 referrals per year for the majority of the Community Health Care services within Ealing.
The role will also involve liaison with other administers and clinical staff across the ECP localities, GP surgeries, team leads, patients and their relatives, while handling sensitive personal data.
The role is varied and duties include:
Providing direction and support to band 3 administrators on shift
To provide task allocation with the team
Covering band 3 role as required
Ensuring patient eligibility
Registering all referrals on the SystmOne IT platform
Maintaining and reporting on service-specific waiting lists
Requesting clinical triages when indicated
Sending appointments directly by letter or arranging on the telephone after patient responses to opt in texts/letters.
Answering patient enquiry telephone calls; giving basic information when able, or transferring the call to the specific service treating the patient or escalating to team management.
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs.
The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board.
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