Referral Officer

2 weeks ago

London, Greater London, United Kingdom Islington Council Full time

Islington's Children's Social Care is developing practice to help vulnerable children, young people and their families make meaningful and sustainable change in their lives.

This means we are working more purposefully and collaboratively with our service users to help them be safe and achieve their goals.


The Children's Services Contact Team is required to deliver high quality responses to incoming contacts within the required timescales with the aim of achieving 'right service first time' for children and families.

Islington Children's Social Care are recruiting a full time, permanent Referral Officer within the Children's Service Contact Team.


As a Referral Officer, you will be acting as the first point of contact for members of the public and professionals from partner agencies in the CSCT contact and referral process, but also signposting to other services within LBI.

You will support CSCT Managers, Social Workers and MASH partner agency professionals in gathering relevant information from referrers, ensuring this information is inputted accurately and efficiently on our electronic system to allow prompt and effective decisions to safeguard and promote the welfare of children.


You will have experience providing administrative support in a busy environment, excellent interpersonal skills and the ability to process information accurately when working under pressure.

Additionally, you will have a good understanding of children's services and a basic understanding about how to respond to concerns about a child.


The Children's Service Contact Team is Islington's single point of contact for all new referrals for both Children's Social Care and the various Targeted Services.

It is integral to Islington's Multi-Agency Safeguarding Hub (MASH) and some MASH partners are co-located with the team.


Within CSCT, you will have the support of a Team Manager, two Practice Managers, and a team of experienced social workers.


Closing Date:
Sunday 19th of March 2023

Proposed Interview and Testing Dates:
week commencing 27th March 2023


Islington Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff, and volunteers to share this commitment.


Take responsibility for promoting and safeguarding the welfare of children and young person's / vulnerable adults in the care of the service, including undertaking regular safeguarding training at a level commensurate with role.


Create, maintain and improve administrative systems to enable the service to meet its aims of delivering a high quality service to children and families.


To work co-operatively with the CSCT Team Manager, Practice Managers, Social Workers and MASH partners to ensure the team meets its aim of ensuring contacts receive a rapid and appropriate response.


Develop and maintain good working relationships with other teams within Children's Social Care, other Council departments and service users referred to the service.


Deal sensitively with enquiries or telephone messages, logging calls accurately and alerting social work staff or managers immediately to any issues requiring immediate attention.

To carry out the skilled processing of contacts, ensuring accuracy throughout. To liaise with social work staff and managers to ensure contact information is up-to-date and screening information is accurate.


Use appropriate databases, Microsoft Office and other ICT systems to produce reports, spreadsheets and other documents as required supporting the service and assist others in the use of information technology systems when required.

Follow guidelines to produce standard written or electronic responses to enquiries from family members or professionals to tight deadlines.

Undertake support tasks on projects as required.

Undertake other duties commensurate to the grade of the post.

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