Part-time Customer Care Team Lead

7 days ago


Peterborough, Peterborough, United Kingdom The Longhurst Group Full time £30,091
Sheltered Housing Team Leader

  • Salary: £21,000 per annum + £2,600 car allowance
  • Location: Midlands / East of England (with travel)

Permanent, Part Time (32 hours per week)

Are you a professional in the Housing sector seeking an exciting opportunity in an organization dedicated to enhancing lives? Do you have a strong passion for promoting independent living and providing support to customers? If yes, then our Sheltered Housing Team Leader position might be the ideal job for you...


Longhurst Group is a prominent housing organization operating across the Midlands & East of England, committed to enriching communities and bettering the lives of both employees and customers.

With a mission to offer high-quality, secure, affordable housing that lays a solid groundwork for our customers, our Sheltered Housing team plays a vital role in ensuring our elderly customers can live autonomously, thereby fostering safe communities.


As a Sheltered Housing Team Leader at Longhurst Group, you will lead a team of Service Managers covering Cambridgeshire, Huntingdon, Norfolk, and Lincolnshire. Your responsibilities include effectively monitoring and managing the Sheltered Schemes to provide the best possible service to our elderly customers.

Key Responsibilities:

  • Lead a team of Service Managers, offering guidance and support including staff development, performance management, and conducting annual appraisals.
  • Enhance awareness of the team's role in addressing tenancy management issues and coordinate activities for optimal customer outcomes.


To be successful in the Sheltered Housing Team Leader role, a background in Housing Management, robust knowledge of tenancy and ASB issues, and familiarity with Health, Safety, and Compliance Legislation are essential. Possessing a valid driving license and having access to a vehicle for traveling to our Schemes is also a prerequisite.


Benefits:
  • Up to 26 days annual leave (pro rata)
  • Car Allowance = £2,600 per annum (non-contractual, annual review)
  • Pension Scheme with contributions matched up to 8%
  • Life Cover of three times your annual salary
  • Health Care Cash Plan and Employee Assistance Programme
  • Access to various discounts
  • Free eye tests and flu vaccinations
  • Extensive learning and development opportunities
  • Professional subscription fees covered
  • Family-friendly policies and carers leave
  • Long Service Awards and support for Unpaid Carers

This role is currently eligible for a non-contractual car allowance, subject to annual review.


As an equal opportunities' employer, Longhurst Group upholds fairness and equal treatment for all existing and potential employees, denouncing discrimination based on various factors.



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