Internal Systems Manager

1 week ago


Milton Keynes, Milton Keynes, United Kingdom Aztech IT Solutions Ltd Full time

About the Role

Aztech IT has shown consistent growth since 2006 and was recently acknowledged as one of Britain's top 50 Managed IT companies. We prioritize fostering a team-oriented and employee-focused environment.

We are currently looking to expand our team by hiring an Internal Systems Manager to take charge of overseeing, developing, and optimizing Aztech's internal systems.

The role involves supervising and improving various platforms such as ConnectWise PSA, Cloud Radial customer portal, Microsoft 365, Teams, SharePoint, Power Platform, Bright Gauge reporting, Microsoft Co-Pilot, and other AI technologies.

The ideal Internal Systems Manager will shine in system integration, automation, innovation, and feel at ease working with APIs and SaaS-based solutions.

Key Responsibilities

  • System Management and Development:
  • Supervise the day-to-day operations of internal systems, ensuring optimal performance and availability.
  • Develop and implement enhancements to internal applications to boost efficiency and effectiveness.
  • Manage integrations between various platforms to guarantee seamless data flow and functionality.
  • Platform Oversight:
  • Administer and optimize ConnectWise PSA for ticketing, project management, and service delivery.
  • Maintain and develop the Cloud Radial customer portal to enhance client engagement and satisfaction.
  • Oversee the administration and customization of Microsoft 365, Teams, and SharePoint environments.
  • Leverage the Power Platform to create automated workflows and business intelligence solutions.
  • Utilize Bright Gauge for comprehensive reporting and data analysis.
  • Innovation and AI Integration:
  • Explore and implement AI technologies, including Microsoft Co-Pilot, to enhance internal processes and service offerings.
  • Stay updated on emerging technologies and suggest new tools and practices to enhance internal systems.
  • Automation and Efficiency:
  • Identify opportunities for automation and create solutions to streamline operations.
  • Implement best practices for automation to enhance efficiency and reduce manual tasks.
  • System Integration:
  • Integrate various systems and applications using APIs to ensure seamless data exchange and functionality.
  • Develop and maintain custom integrations between SaaS-based solutions to enhance overall system capabilities.
  • Collaboration and Support:
  • Work closely with other departments to understand their system needs and provide suitable solutions.
  • Offer technical support and training to staff on internal systems and platforms.
  • Collaborate with vendors and external partners for successful implementation of system updates and new technologies.

Skills / Attributes

  • Minimum of 3 years of experience in systems management and development, ideally within an MSP environment.
  • Solid knowledge of ConnectWise PSA, Microsoft 365, Teams, SharePoint, Power Platform, and AI technologies.
  • Demonstrated experience in system integration and automation.
  • Familiarity with APIs and SaaS-based solutions.
  • Excellent problem-solving skills and ability to manage multiple projects simultaneously.
  • Strong communication and interpersonal skills.

Desirable Skills / Certifications

  • Experience with Bright Gauge reporting and Cloud Radial customer portal.
  • Knowledge of cybersecurity best practices.
  • Certification in relevant technologies (e.g., Microsoft Certified: Power Platform, MCSA: Microsoft 365, etc.).

Package Details

  • Salary is up to £55k pa, dependent on experience and accreditations.
  • 24 Days Holiday Increasing with 2 & 3 years service plus 1 day off for your birthday each year.
  • The hours of work are 37.5 per week.
  • Based out of our Milton Keynes Office.

Employee and Office Benefits

  • Excellent training / development opportunities via The Aztech Academy.
  • Paid technical training portal.
  • Perkbox - Hundreds of different perks delivered to your mailbox weekly.
  • Paid for company nights out.
  • Health cash plan - This includes 40% off Nuffield Gyms.

This is a UK based role and we are unable to offer sponsorship. You must have the full, unrestricted rights to work in the UK.



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