Contract Support

1 week ago


Scotland, United Kingdom Boden Group Full time

Contract Support/Contract Team LeadBellshill£31,500 | 24 days holiday + Bank holidays | Monday - FridayYour new company* A globally recognised Facilities Management service provider widely known as the UK's number one.Your new role

  • Answer incoming calls, emails, and enquiries from clients in a professional and courteous manner.
  • Log, prioritise, and track all service requests using CAFM system.
  • Planning, schedueling, invoicingm raising PO's, organsing annual leave requests.
  • Troubleshoot and resolve common technical issues related to FM services (e.g., lighting, heating, IT connectivity).
  • Lead a team of 6 (4 planners, 1 finance and 1 admin).
  • Escalate complex issues to the relevant internal teams for further action.
  • Maintain accurate records of all interactions and service requests.
  • Update clients on the progress of their enquiries and ensure timely resolution.
  • Provide general information about our FM services and answer client questions.
  • Assist with preventative maintenance scheduling and track completion.
  • May be required to greet visitors, issue passes, and direct them to the appropriate personnel.
  • Working on a brand new contract, schedueling around 2,000 jobs per month.
What you'll need to succeed
  • FM experience.
  • Need to have overseen a team before.
  • Excellent communication skills and the ability to build positive relationships
What you'll get in return* Industry leading training, support and career development with a company offering long term stability with a world class reputation.What you need to do nowIf you're interested in this opportunity, please apply through this advert or for further information and a confidential discussion get in touch with Kelsey Gwilliam.If this job isn't quite right for you but you are looking for a new position, please apply anyway and we will get in touch to discuss our latest opportunities and your next career move

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