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Contract Support
4 months ago
Contract Support/Contract Team Lead Bellshill £31,500 | 24 days holiday + Bank holidays | Monday - Friday Your new company * A globally recognised Facilities Management service provider widely known as the UK’s number one. Your new role
- Answer incoming calls, emails, and enquiries from clients in a professional and courteous manner.
- Log, prioritise, and track all service requests using CAFM system.
- Planning, schedueling, invoicingm raising PO's, organsing annual leave requests.
- Troubleshoot and resolve common technical issues related to FM services (e.g., lighting, heating, IT connectivity).
- Lead a team of 6 (4 planners, 1 finance and 1 admin).
- Escalate complex issues to the relevant internal teams for further action.
- Maintain accurate records of all interactions and service requests.
- Update clients on the progress of their enquiries and ensure timely resolution.
- Provide general information about our FM services and answer client questions.
- Assist with preventative maintenance scheduling and track completion.
- May be required to greet visitors, issue passes, and direct them to the appropriate personnel.
- Working on a brand new contract, schedueling around 2,000 jobs per month.
- FM experience.
- Need to have overseen a team before.
- Excellent communication skills and the ability to build positive relationships
