Support Specialist

1 week ago


Birmingham, Birmingham, United Kingdom Network Specialists Limited Full time

Network Specialists Limited is seeking a highly motivated B2B Support specialist who will work towards delivering a best-in-class poker product service for Playtech's iPoker network, which provides the poker platform for major online casinos.


The successful applicant will join the Support team who operate on a 24/7/365 rota, delivering product support to the B2B network partners.


  • Liaising with Licensees and Technical team for problem solving
  • Offering help and guidance for the operation of "Back Office" software to B2B customers
  • Monitoring network stability and disconnection analysis, escalating issues as they arise.
  • Providing support services for Licensee promotions
  • Processing promotional payments

Salary:
From £21,000.00 per year

Schedule:

  • 8 hour shift

COVID-19 considerations:
Company policy is in place to minimise risk to employees

Ability to commute/relocate:

  • Birmingham: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you play online poker and have a good understanding of the game

Experience:

Microsoft Office: 3 years (required)

  • Customer service: 3 years (required)

Language:

- any other languages fluently (preferred)

Work authorisation:

  • United Kingdom (required)

Shift availability:

  • Day shift (required)
  • Night shift (required)

Work Location:
One location

Reference ID:
Indeed 290722

Expected start date: 01/02/2023
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