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Medical Receptionist

3 months ago

Wallasey, Wirral, United Kingdom Somerville Medical Centre Full time

Job Title: Medical Receptionist at a Well Established GP Practice

We are seeking a friendly and hardworking Medical Receptionist to join our team at a well-established and organized GP Practice located in the Wallasey area.

Job Summary:

  • Full-time position of 37 hours per week, worked over 5 days within 08:00-6:30 pm
  • Flexibility required to cover annual leave

Main Duties of the Job:

We are looking for an individual with excellent telephone etiquette, strong IT skills, and experience in a busy customer care environment. The ideal candidate will possess reception and administrative experience, exceptional customer service and communication skills, and the ability to work collaboratively within a team. Previous exposure to GP Practice operations with EMIS system is advantageous, although not mandatory as training will be provided.

About Us:

We are a well-established 4 Partner Practice with dedicated healthcare professionals aiming to enhance the quality of care we deliver. Our team comprises 3 Salaried GPs, 5 Practice Nurses, and 2 Health Care Assistants, all working together in a modern purpose-built facility in Wallasey.

Job Description:

Job Responsibilities:

  • Receive, assist, and direct patients efficiently and courteously
  • Perform general reception and administrative tasks as part of a cooperative team
  • Support other members of the Practice as needed
  • Deliver friendly and helpful service to patients
  • Promptly answer telephones and manage incoming lines effectively
  • Process prescription requests and address patient queries

Person Specification:

Qualifications:

Essential:

  • GCSE grade A to C in English and Maths

Experience:

Essential:

  • IT Skills
  • Good Telephone Manner
  • Organizational Skills
  • Time Management

Desirable:

  • Experience working in a GP Practice
  • EMIS Experience
  • Docman Experience
  • Proficiency in Microsoft Packages/Outlook