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Head of Service

3 months ago

Kent, United Kingdom Vertical Advantage Full time £80,000 - £90,000
Job Description Head of Customer Service – Disruptive D2C Business

Are you passionate about customer service and customer care? Do you have extensive experience leading a sizable customer care team in the D2C (Direct-to-Consumer) space? About the Role: We are seeking a Head of Customer Service for a dynamic drinks business that is revolutionizing the D2C market.

In this fast-paced, customer-centric environment, you will lead a team of experts to deliver exceptional customer service, consistently exceeding day-to-day expectations.

Improve current customer service processes
Build a best-in-class customer experience
Expand the customer service offerings for the D2C side of the business
Implement AI solutions to enhance the service

Proven experience in a D2C Customer Service/Care role

Hybrid role:
Office presence required 2 times a week
Join a team where colleagues are passionate about the business, product, and service they provide.