Current jobs related to Working at Home Customer Service Advisor - UK Remote - Foundever

  • Customer Service Representative

    3 months ago

    Remote, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors (working fully from home) to earn up to **£22,000 **per annum. **Customer Service Advisor benefits**: - Full training provided to prepare you for the role - with clear career progression opportunities. - Regular incentives - with some pretty great prizes. - Sales bonuses - each month you’ll get the chance...

  • Customer Service Representative

    4 months ago

    Remote, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors working fully remote from home. Career progression and flexible shifts available. **Customer Service advisor benefits**: **Up to 6% contributory pension scheme** A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health...

  • Customer Service Advisor

    4 months ago

    Remote, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, who are open to working on a fully remote basis from home ,for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what they do. The...

  • Customer Service Advisor

    3 months ago

    Remote, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, who are open to working on a fully remote basis from home ,for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what they do. The...

  • Sales Advisor

    4 months ago

    Remote, United Kingdom CCA Recruitment Full time

    **Sales Advisor - Remote / Homebased** **Location**:Remote Working - Home Based (WFH) **Contract**:Permanent, Full Time **Salary**:£22,000 base salary & up to £700+ bonus per month on average + other campaign benefits! **Hours**: 37.5 per week **Shifts**: Monday - Friday - **No weekends!** Rota basis: Early shifts are Mon 10am - 6.30pm, Tues - Thurs...

  • Customer Service Advisor Part Time

    4 months ago

    Remote, United Kingdom Pets at Home Full time

    **12 Week Fixed Term** **Part Time Hours**: 30 Hours per Week **Hours of Work**: Monday to Friday 9am - 8pm Saturday 9am - 7pm Sunday 9am - 6pm Applicants must be able to work a 2-weekend shifts out of 4 **Interview**:Please note we are moving at pace with this role, and will be looking to interview by Friday 21st June. **Location**:Remote...

  • Work From Home Telesales Advisor

    3 months ago

    Remote, United Kingdom Proactive Solutions Group Ltd Full time

    Work From Home Charity Fundraiser / Telesales Advisor You will need recent call handling, outbound telesales or fundraising experience for the position. You will need a decent laptop or computer and (call centre type) headset with a microphone to commence this position along with a decent broadband connection. Work From Home Charity Fundraiser / Home...

  • Customer Service Advisor

    4 months ago

    Remote, United Kingdom Mystery Away Days Full time

    **About Mystery Away Days**: Mystery Away Days is an innovative travel service that delights football fans by sending them on surprise trips to different cities across Europe to enjoy a random football game. We're passionate about creating unforgettable experiences and ensuring every detail is perfectly planned for an exhilarating adventure. **The...

  • Customer Service Advisor

    4 months ago

    Remote, United Kingdom Evolution Funding Full time

    **We are seeking a proactive and detail orientated Customer Service Advisor to join our team.** Evolution Funding is the largest motor finance broker in the UK. Since 2002, we have transformed from a traditional motor finance brokerage into a technology-led firm with systems and technology capabilities that are designed to put the customer first and help...

  • Customer Service Advisor

    3 months ago

    Remote, United Kingdom The AA Full time

    **This is the job**: **Job Title**: Customer Service Advisor **Location**: Basingstoke (with Dynamic working option) **Salary**: £22,322 **Contract**: Full time - permanent, 36.25 hours per week **Hours**: Shifts between Monday to Friday 7.30am-6:15pm, Weekends 8am-3pm **Do you get a kick out of solving problems?** **Are you energized by speaking to...

  • Customer Service Representative

    3 months ago

    Remote, United Kingdom Capita Full time

    Here at Capita Local Government Services we are currently expanding our team of home base Customer Service Advisors. We are looking for people with great communication skills, a passion for delivering a first class service and the ability to work both on their own and part of a wider team. Within this role you would be taking calls from clients of local...

  • Customer Service Advisor

    3 months ago

    Remote, United Kingdom FM Outsource Full time

    **Details of the role**: **Job Title**: Customer Care Advisor **Contract**:Permanent / Remote **Hours: Part-time** - Daytime/ Weekend / Evening **Salary**:Age 20 and under - £9.00, Age 21-22 - £10.18, Age 23+ - £10.42** Out of hours payment given. **HQ Location**: FM Outsource, Imperial House 79-81, Hornby Street, Bury, BL9 5BN (UK based...

  • Customer Service Advisor

    3 months ago

    Remote, United Kingdom Advancing People Multilingual Full time

    **Advancing People Multilingual - Recruitment Specialists are Recruiting for a German Speaking Customer Advisor for their client based in Bedford, Bedfordshire** **Main Responsibilities** - Accurately & professionally manage inbound calls - Deal with web enquiries in a prompt manor - General administrative duties. - Taking receipt of returned product and...

  • Czech and German Speaking Customer Service Advisors

    4 months ago

    Remote, United Kingdom Recruitment Direct Ltd Full time

    **Czech and German Speaking Customer Service - remote with going to the office once a month** **Cambridgeshire, England** **£23,500 per year + benefits** Our client based in Cambridgeshire requires Czech and German speaking customer service advisors. The contact Centre is open Monday to Saturday between 7am to 8pm and a willingness to work shifts is...

  • Customer Service Advisor

    3 months ago

    Remote, United Kingdom Vita Health Group Full time

    The Role: What you will do? **The Role**: Are you looking for an customer service role that will really make a difference to lives? A role that will complement your busy life schedule at hours to suit you? Being a customer service advisor is a very rewarding but also sometimes challenging job, every day is different to the last and there is a lot to learn....

  • Customer Service Advisor

    1 month ago

    Salford, UK, Greater Manchester, United Kingdom Nobul Resourcing Solutions Full time

    Customer Service AdvisorSalford Quays (Hybrid)£24,500 + Excellent benefits packageA global, industry leading business is recruiting for an Customer Service Advisor.The role is working for a progressive & forward-thinking organisation who can offer an outstanding long-term career opportunity.This hybrid role combines home working with their incredible...

  • Customer Advisor

    3 months ago

    Remote, United Kingdom The AA Full time

    **Company description**: **Role**:Customer Advisor - Accident Management **Salary**: £21,320 **Location**: Remote working **Contract**: Permanent/Full-time **Working hours**: Shift working Monday to Friday 0800 - 1800 and Saturday 0900 - 1300 Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There...

  • Customer Sales Advisor

    4 months ago

    Remote, United Kingdom Elizabeth Michael Full time

    _Are you looking to work from home?_ - Do you have 12 months consecutive sales experience in a targeted environment?_ **Outbound Sales Advisor.** **This a fully remote working from home role** **£22,000 per year salary + Average OTE Bonus of up to £7,200 per annum** **37.5 hours per week** **Permanent, Full Time** - **The role you’ll do**:_ As a...

  • Customer Service Advisor

    1 month ago

    UK, UK, United Kingdom Adecco Full time

    Customer Service AdvisorFull-time, permanentLocation: Stratford, LondonSalary: £24,150 + Excellent progression and benefits that are regularly reviewedBenefits & Perks:Working for a world leader in their field (with presence in over 60 countries)Short and long-term incentivesHealthcare benefitsLearning opportunitiesMobility opportunitiesLife...

  • Work From Home Telesales Charity Fundraiser

    3 months ago

    Remote, United Kingdom Proactive Solutions Group Ltd Full time

    Work From Home Telephone Charity Fundraiser / Telesales Advisor Work From Home Telephone Charity Fundraiser / Telesales Advisor. A fundraising agency is looking for some home based charity fundraisers to join the team. The Work From Home Telephone Charity Fundraiser / Telesales Advisor will be home based and will need their **own decent computer, headset...

Working at Home Customer Service Advisor

3 months ago

UK Remote, United Kingdom Foundever Full time

Working at Home Customer Service Advisor - Financial Services

Req ID#: 143344

Location:

UK Remote, any Location, GB

Category: Operations

Custom Field 4: Kallidus

Required Language

English

Employment Type

Full time

Contract Type

Permanent

Description

About Foundever TM

FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Working at Home Customer Service Advisor - Financial Services

Our client provides unsecured lending to retail and .com (ecommerce) partners. The lending is typically related to mobile phones and other electrical goods. The client, manages the complete loan lifecycle from onboarding, credit scoring, payments, and collections.

Main duties and responsibilities

Come and work for us in a multilingual, fast paced environment, where most speak two languages. You will be the first point of contact for customers and stores who have questions or problems with setting up or managing loans through a variety of different mediums, social media platforms, email, calls and chats.

Main duties and responsibilities include:

  • Providing clear and excellent customer service to customers
  • Dealing with queries relating to loan agreements, payments including direct debits
  • Listening to customers and understanding their needs in order to provide solutions, whilst ensuring the right outcome for all
  • Supporting customers to register and utilise the self-service portal including promoting the benefits
  • Ensuring vulnerable customers are identified and supported appropriately
  • Responding to all customer enquiries within given timescales, efficiently, effectively and accurately
  • Being the first point of call for customer complaints to make sure that they're treated fairly and that customers can share their thoughts and concerns
  • Taking ownership of issues and liaising with the client and internal Operations teams to resolve
  • Demonstrating an ability to troubleshoot, analyse and identify solutions working as part of a team
  • Using your own initiative to decide if a problem/query should be escalated to a Team Leader
  • Developing and maintaining a full knowledge of client processes and procedures
  • Responsible for maintaining and updating customer records within the CRM tool
  • Achieving daily/weekly/monthly targets
  • Identifying ideas for improvements.

Role Requirements

In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences:

  • Fluent in English
  • Previous experience in Customer Service, preferably in the Financial Services industry
  • An empathic listener who can connect via telephone
  • Excellent communication skills & ability to communicate at all levels
  • Strong sense of ownership and drive to go the extra mile to solve an issue
  • Proactive problem solver with a sense of urgency and responsibility
  • Good organisational skills with the ability to multitask and prioritise
  • Commitment to a high level of accuracy with excellent attention to detail
  • Ability to work on own initiative and under pressure to achieve deadlines
  • Basic knowledge of Microsoft Suite
  • Ability to navigate multiple systems
  • Strong numeracy and literacy skills
  • Flexibility.

Hours Monday to Saturday 9:00 to 18:00. ** Candidates must be flexible for shifts around these hours.

What we can offer you

  • 37.5 hours contract
  • 2 weeks training
  • Learning and Development courses
  • Career opportunities within the account

Subject to Disclosure Scotland background check and credit check.

Job Segment: CRM, Electrical, Financial, Customer Service, Engineering, Technology, Finance