Senior Customer Service Executive

1 week ago


Cheadle Hulme, Stockport, United Kingdom Quarrybank Plumbers Full time

Leading heating and plumbing company based in Cheadle Hulme, is looking for a driven, proactive and experienced Senior Customer Service Executive with administrative responsibilities.


Who are we?
Quarrybank Plumbers are a fast paced and fast growing company covering Cheshire and surrounding areas. We specialise in boiler installations and repair, all plumbing related work and bathroom design and installations.

Our company is run with high integrity, efficiency and efforts towards ensuring that the quality of services we provide to our customers is reflected in their feedback.

Our staff really enjoy working for us as much as we love having them on board.

We make sure our team members feel appreciated and valued and our culture is based on honesty, integrity and trust.


What will you do?
You will be solely responsible for
- answering customers calls in professional manner
- accurate job bookings on the CRM system for our team of engineers
- managing main inbox and a busy team diary
- managing customer details on the system
- managing customer enquiries through social media channels
- managing PO system for materials ordered
- project follow up management such as sourcing parts and keeping taps on suppliers and then informing customers on the progress
- collecting customer reviews
- taking payments/ chasing payments
- basic admin support with Financial Controller

  • Stock take, count and receivables (deliveries) management where appropriate
  • General housekeeping of the office
  • Expenses collection and reconciliation

What skills do you need?
We're looking for people who are proactive and motivated to succeed with us.

You must have an existing experience in a similar role, in a busy role where you've built customer relationships over the phone.

You'll need to be a real people person, with excellent listening skills, patience and care to provide the best customer experience.

Experience in a similar industry (plumbing, heating, electrical, bathroom) would be a bonus


You must be able to follow up on on-going projects to ensure smooth process of various installations and ability to multitask.

You will be required to take ownership for your tasks and repost on results, have the confidence to provide a first-class customer service and ability to deal with complaints.

You should be willing to build an expert knowledge of our products and services and help us grow the company further.


What else do you need to know?

Working hours:
Mon-Fri 8am - 5pm

Work place:
The Courtyard, Earl Road, Cheadle Hulme

Dedicated parking space

Performance bonus

28 days holiday

Full training provided

Working in fun and energetic environment of engineers

Career progression

Quarterly team building activities

Start as soon as possible

Job Types:
Full-time, Permanent

Salary:
£25,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Cheadle Hulme: reliably commute or plan to relocate before starting work (required)

Education:

  • A-Level or equivalent (preferred)

Experience:

- customer service: 2 years (required)

Work Location:
In person
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