IT Service Desk Operator

2 weeks ago


Thame, Oxfordshire, United Kingdom UniCarriers Full time

UniCarriers have an exciting opportunity for an IT Service Desk Operator to join our team based at our head office in Thame, Oxfordshire.

This full time, permanent position will provide first line support to staff with all IT-related queries.

You will be working 8.30am - 5pm, Monday to Friday with a minimum of 3 days in the office and the option of working from home 2 days a week if desired.


UniCarriers is a brand of Mitsubishi Logisnext, the world's fourth-largest industrial truck manufacturer, supplying a complete range of electric, gas and diesel operated forklift trucks to our customers.


Responsibilities
As our
IT
Service Desk Operator, you will focus on providing top class customer service.

Your day-to-day tasks will include:

  • Obtain all key information relating to the request to enable effective investigation; ensuring this is accurately logged into the ticketing system
  • Resolving support requests where possible as first line support.
  • Liaising with other members of the Service desk and escalating to 2nd line support to resolve requests.
  • Monitor, respond, assign & escalate requests based on complexity, urgency and impact, in accordance with agreed SLA's.

Skills and Experience


In order to be consider for the position of
IT Service Desk Operator you must have a
minimum of 18 months experience in an IT helpdesk or service desk environment.

Other skills and experience we will be looking for include:

  • Experience of providing high quality 1st line support in an enterprise environment
  • Experience of working with and providing support for Microsoft Windows 10, O365, AD account management
  • A working knowledge of enterprise level networks IP, subnets, DNS, DHCP to a level to enable effect client troubleshooting
You will also have strong self-organisational skills, with the ability to manage several requests simultaneously, prioritising your workload effectively. You will be confident in challenging situations and work well under pressure. Excellent communication skills are key, and you must have excellent verbal and written English.

Desirable

  • Office 365/Azure experience in an enterprise environment
  • Experience of SaaS in an enterprise environment
  • Experience of working in a virtual service desk environment, multisite, multi country
  • ITIL foundation or equivalent
  • Knowledge of iOS, Android mobiles
  • Dutch, French, German, Spanish, Swedish, Finnish:

Benefits
In return we are offering you the opportunity to start a career in a well-established, growing business where we're our people are our greatest asset and not just a number

Other benefits include:

  • Company profit related bonus scheme
  • 25 days holiday + bank holidays, increasing to 30 days with length of service
  • Flexibility to sell back/buy additional holiday days
  • Contributory pension scheme
  • Private health scheme
  • Income protection
  • Life cover
  • Subsidised gym membership
  • Indepth training with long term opportunities for personal growth and development


  • Thame, Oxfordshire, United Kingdom Smoove Full time

    Location:Hybrid working. Expectation to be in Head Office based in Thame, Oxfordshire twice a week With flexibility to increase the number of days in the office if the demand for working in the office increases and there is a need for someone onsite to support colleaguesHours: Flexible, 37.5 hours a weekSalary: £45k - £50k per annum + our competitive...

  • Warehouse Operative

    2 weeks ago


    Thame, Oxfordshire, United Kingdom Adecco UK Full time

    My client based in Haddenham is looking for a Warehouse Operative to join their small and friendly teamIn return my client offers a benefits package which includes 20 days annual leave + bank holidays, rising to 25 after 5 year's service and a company shutdown over the Christmas period. In addition, free parking on site, pension scheme and bonus schemeThis...


  • Thame, Oxfordshire, United Kingdom CPM Full time

    Job description Are you an organised individual who thrives on implementing and optimizing processes? Look no further We have an exciting temporary opportunity for you to join our dynamic team as an Operations Executive in Thame. Ideal Location: Thame, United Kingdom, OX9 Key Responsibilities: Provide and maintain effective communication...


  • Thame, Oxfordshire, United Kingdom CPM UK Full time

    Are you an organised individual who thrives on implementing and optimizing processes? Look no furtherWe have an exciting temporary opportunity for you to join our dynamic team as an Operations Executive in Thame.Ideal Location:Thame, United Kingdom, OX9Key Responsibilities: Provide and maintain effective communication between internal & external teams and...


  • Thame, Oxfordshire, United Kingdom Travelodge Full time

    Roles available**: 1 x Part Time Maternity Leave Cover (12 months)What is the role:***Working in our Customer Service Team you'll be providing support to our customers and hotel teams with genuine care, whilst having a strong passion for excellent customer service.Please Note: The role requires you to work 1 in 3 Saturdays, with a day off during the week in...


  • Thame, Oxfordshire, United Kingdom Travelodge Full time

    Roles available**: 1x Full Time Permanent1 x Part Time Maternity Leave Cover (12 months)Location:**Travelodge Support Office Thame**We work on a hybrid working model which means we work 3 days in the office and you can work 2 days from home.What is the role:***Working in our Customer Service Team you'll be providing support to our customers and hotel teams...


  • Thame, Oxfordshire, United Kingdom Lucy Electric Full time

    Job AdvertInternal Job Title:Service Projects SupervisorBusiness:Lucy Electric Energy ServicesLocation:Oxfordshire, BerkshireJob Reference No:3343Job PurposeWe seek an experienced, talented, and focused individual to join our dynamic team currently delivering installation, maintenance, and product support services for electrical utility assets across the...

  • Production Operative

    2 weeks ago


    Thame, Oxfordshire, United Kingdom Lucy Electric Full time

    Job AdvertInternal Job Title:Production Operative (Backshift)Business:Lucy Electric UK LtdLocation:Thame, UKJob Reference No:3494Job PurposeTo provide a highly flexible response to variations in demand with minimum supervision, carrying out production activities relating to the manufacture of components and assembly of product.Key Accountabilities: Working...


  • Thame, Oxfordshire, United Kingdom Lucy Electric Full time

    Job AdvertJob PurposeCustomer interface from receipt of order to delivery managing complex orders with time critical delivery requirements and varied contractual obligations. Liaising with all relevant stakeholders to meet customer deadlines and internal business targets, providing exceptional customer service at all times.Job ContextWorking as part of the...


  • Thame, Oxfordshire, United Kingdom GROVE SITE SERVICES Full time

    Grove Site Services are looking for qualified 360 Machine Driver to work with one of our most valued clients on a project in Thame OX9 3SE,Requirements: Experience on a 360 excavator Experience working with the Groundwork's team on a busy site CPCS or MPORS 3point PPE required Hard hat, Highvisibility vest, and Steeltoed boots. Available to provide 2 recent...


  • Thame, Oxfordshire, United Kingdom Travelodge Full time

    The job in a nutshell:Reporting into the People Services Manager, you will help create a safe and welcoming work environment for our colleagues. You will manage a small team of Office Support assistants to ensure the reception desk is covered during working hours, and all planned and reactive maintenance work is carried out to the expected standards within...


  • Thame, Oxfordshire, United Kingdom The Oxfordshire Golf Hotel and Spa Full time

    Main Purpose:As a member of the Food and Beverage Team, our staff and guests expect and individual whose appearance, clothing and general attitude and demeanour reflect the high standards of The Oxfordshire Golf Club. Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through exceptional employee service and...

  • Spa Receptionist

    2 weeks ago


    Thame, Oxfordshire, United Kingdom The Oxfordshire Golf Hotel and Spa Full time

    Main Purpose:To deliver a warm, attentive, professional service to customers visiting the establishment and those making enquiries about the Spa/Hotel as well as delivering any other customer focused service when required, and in line with our standards. Liaising with Reservations and other departments. Maintaining cleanliness within the Spa areas. Working...


  • Thame, Oxfordshire, United Kingdom The Oxfordshire Full time

    The Oxfordshire Golf, Hotel and Spa, part of the Leaderboard Group, is recruiting for a full-time Events and Reservations Co-ordinator.Under the direction of the Events and Reservations Manager be involved in the creation and smooth running of memorable events and weddings here at The Oxfordshire. Provide efficient administrative, and general duties...

  • Night Supervisor

    2 weeks ago


    Thame, Oxfordshire, United Kingdom The Oxfordshire Golf Hotel and Spa Full time

    We are looking for a Night Supervisor that is able to provide a friendly efficient service to the guests and visitors of the hotel in line with the standards required of a 4* rated establishment and also undertake a range of duties contributory to the upkeep of the building and safety of those staying overnight, including resident staff.Main Duties &...

  • Call Handler

    2 weeks ago


    Thame, Oxfordshire, United Kingdom United Living Group Full time

    Company DescriptionUnited Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future:United Living Property Services revitalises homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. United Living Infrastructure Services...

  • Buyer

    2 weeks ago


    Thame, Oxfordshire, United Kingdom Lucy Electric Full time

    Job AdvertInternal Job Title: Buyer LEUKBusiness:Lucy Electric UK LtdLocation:Thame, UKJob Reference No:3342Job PurposeTo work and operate as part of a team of Buyers responsible for all LEUK purchasing activities, including products, materials, services, and capital equipment; Adhering to the Lucy Electric Purchasing Strategy aligned to Global and Local...

  • Traffic Officer

    2 weeks ago


    Thame, Oxfordshire, United Kingdom Highways England Full time

    We are currently recruiting for Traffic Officers to be based at the following outstation:Milton Common Outstation, OX9 2JNYou will provide a customer focused service through effective management of the strategic road network as part of a team by dealing with the management of incidents such as road traffic collisions, removal of debris and other unplanned...

  • Sales Administrator

    2 weeks ago


    Thame, Oxfordshire, United Kingdom Huntress Full time

    Sales AdministratorLocation - Village - Near ThameSalary: £22- £25k depending on experienceDo you want to work in a Family organisation where you are a name and not a payroll number?Want to have fun whilst working hard and be part of a busy positive team?Reporting into the Operations Manager, you will be responsible for:Liaising with customers on the phone...


  • Thame, Oxfordshire, United Kingdom Travelodge Full time

    **Hours: Monday Friday, 9am5pm**Hybrid working:3 days in our Travelodge Support office, 2 days working from home***Overall Job Purpose: The main purpose of this role is to managing large event bookings from corporate customers and business travel agents. You will work as part of a team to support the achievement of the wider Group Channel targets whilst...