Customer Service Consultant

2 weeks ago

Bath, Bath and North East Somerset, United Kingdom eFinancialCareers Full time
At M&G our purpose is
to help people manage and grow their savings and investments, responsibly.
  • As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities.

    To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliverresults and keep it simple.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.


The Role:


We are currently recruiting for a permanent Customer Service Consultant to join a busy and dynamic team that is responsible for delivering an industry leading level of customer service as part of our inbound contact centre team.

The Contact Centre team willplay a key role in ensuring advisers and customers have the best possible experience in their communications with M&G.

This role must be based out of one of our offices in Bath, Stirling or Edinburgh and regular homeworking will also be possible.

This role is for part time work with a minimum of 14 hours per week between the hours of 8.30am and 5.30pm Monday to Friday.


Key Responsibilities for this Role:

  • To provide accurate and straight forward information to our Advisers and Customers, understand customer requests and identify what is required.
  • Maintaining customer accounts with all transactions and enquiries required for the customer processed accurately and in a timely manner within agreed timescales
  • Own all requests/enquiries from end to end, minimising handoffs and delivering a personal service
  • Constantly search for additional knowledge to help you provide support to advisers, clients and colleagues
  • Identify ways in which we can continue to improve the way we do things

Key Knowledge, Skills & Experience:

This role could be the perfect first step to a career in Financial Services, however the following skills & experience are desirable:

  • Experience of customer service and administrative environments (preferably in financial services, but not essential)
  • Experience of handling calls in a busy Call Centre environment where high standards, prdouctivity and quality are essential
  • Organisational skills
  • Ability to connect and build rapport where appropriate

What we offer:

  • Generous pension (up to 13% company contribution)
  • Eligibility for annual performance bonus
  • 30 days' holiday per year plus bank holidays
  • Private medical insurance

Work Level:
Colleague

Recruiter Name:
Sarah Mathers


We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent.

Regardless of gender, ethnicity,age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

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