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Customer Services Team Leader

3 months ago

Reading, Reading, United Kingdom IKEA Full time
Here at IKEA Reading we are looking for a Customer Service Team Leader to join our Customer Service team.

WHAT WE OFFER
This is a 39hr permanent contract working 5 days over 7 with every second weekend off. With shifts between the hours of 8am till 22:30pm and a max of 2 late finished per week. A degree of flexibility will be required due to the needs of the business.

WORKING WITH US HAS ITS REWARDS


Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.


  • 15% coworker discount & I-Benefits discount portal helping you save £100's on Highstreet retailers
  • Free & Confidential Employee Assistance Program and Wellbeing Portal
  • X3 Life Assurance, enhanced statutory pension contributions & interest free loans
  • Flexi Holiday Plan
  • Family Friendly childcare & wellbeing support
  • Commitment to your development throughout your IKEA career, starting on your first day
  • Free parking and you can also enjoy a free hot or cold meal option every shift

WHAT YOU'LL NEED TO HAVE


Strong communication skills with the ability to adjust the style of communication to get the message across to the receiver.

Emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with challenging situations)

Self-reliant and motivated with a proven ability to work as part of a larger team

WHAT YOU'LL BE DOING DAY TO DAY


You will be responsible for the day to day running of customer returns, home delivery desk, online customer orders and click and collect.

Manage holidays, absences, investigations, disciplinaries, performance and staff scheduling of rotas.


Work together with other functions to continuously improve the shopping experience for our customers in order to drive sustained long-term profitability.


Spending as much of my working time as possible in my area of responsibility, supporting and coaching my co-workers to ensure customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us.

Ensure the customer has a positive experience, so they will want to return and shop with us again

WE CARE FOR THE PEOPLE

RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.


Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.