Manston Surgery Care Navigator/receptionist

1 week ago

Leeds, Leeds, United Kingdom South and East Leeds GP Group Full time

MAIN DUTIES AND RESPONSIBILITIES To welcome patients presenting either in person or by telephone; ensuring you respond promptly and positively.

Book appointments for patients and cancel appointments where needed.

Support patients in navigating to the most appropriate service, which may include informing patients of external health care providers and online services.

Effectively handle all queries that present at the practice; problem solving, signposting and escalation of matters, as appropriate.


Ensure patient records are accurate and kept up to date and that all patient contacts are documented in the system using the Care Navigation Template.

Initiating contact with and responding to requests from patients, other team members and associated healthcare providers.

Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested.

Processing medication requests, including issuing repeat medication and appliance items, as well as forwarding patient requests onto the practice pharmacy team/on-call GP.

Communicating effectively with local pharmacy staff and resolving/investigating any queries they may have. Processing e-consults via system one and triaging the patient accordingly using signposting where necessary. Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.

Carry out chronic disease recalls and vaccination campaigns, booking relevant appointments working from a list to ensure clinics are fully utilised Informing patients of test results and following up with instructions from clinicians.

Keeping the reception area and notice boards clean, tidy and up to date. Taking payments for private documents from patients and providing receipts Support all clinical staff with general tasks as required. Assisting the Site Co-ordinator with weekly fire alarm checks and weekly/monthly legionella testing, when required. Assisting the Site Co-ordinator with weekly room plans and petty cash records, when required.


To be able to work with people from a wide variety of cultures and backgrounds, and people with disabilities and learning difficulties, and to be able to communicate with them (and, when necessary, their carers) appropriately to facilitate their care and understanding of their care within the service.

Attend and positively contribute to team meetings. Fully comply with all company Health and Safety requirements, including reporting all accidents, near accidents, and hazards. Treat all patients fairly and with respect.


Provide cover across all sites as required This is not an exhaustive list, and it is expected that this role will develop as the business grows.

PERSONAL SPECIFICATION Excellent Customer Service experience Computer literate in Word and Outlook Good Listening skills and attention to detail and accuracy Professional verbal and written communication skills are essential Excellent command of spoken and written English Able to demonstrate flexibility and adaptability in a changing environment Able to work constructively with internal and external parties to resolve issues Ability to work under pressure while maintaining a positive professional attitude Ability to work as part of the team Able to multi-task Knowledge of medical terminology (desirable) Be familiar with and adhere to the practice safeguarding policies, procedures and guidance for both children and adults at risk of abuse or neglect.

This must be in conjunction with the Multi-agency Safeguarding Children and Safeguarding Adults at risk of abuse or neglect Policy, protocols and guidance.

All employees should undertake mandatory safeguarding children, adults, and MCA training (as appropriate to role) including updates and other professional development activities to ensure training compliancy.

  • Receptionist/care Navigator

    1 week ago

    Leeds, Leeds, United Kingdom Hawthorn Surgery Full time

    A Receptionist/Care Navigator will often be the initial point of contact for patients and visitors to the Practice, be it in person, by telephone, or other means. They will have to communicate with others courteously and appropriately, maintain patient confidentiality and abide by the Practice rules and regulations at all times. They will file, sort,...

  • Medical Receptionist/care Navigator

    1 week ago

    Leeds, Leeds, United Kingdom Hawthorn Surgery Full time

    Hawthorn Surgery is a busy GP practice located in Wortley Beck Health Centre in Leeds. We need an additional part time Receptionist to work Monday to Friday, 2pm - 6pm. This is a varied role but the main duties include making appointments, filing, scanning documents, photocopying, processing prescriptions, data entry, dealing with enquiries, and providing...

  • Shape Up 4 Surgery Care Navigator

    1 week ago

    Leeds, Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    Are you interested in supporting people who are waiting for surgery to wait well, and to prepare for their operation?Do you want to help people access the resources and clinical teams that will help them to wait well?Are you interested in talking to patients, helping patients to navigate and access city wide resources that will help them to prepare for an...

  • Patient Navigator

    1 week ago

    Leeds, Leeds, United Kingdom One Medical Group Full time

    Westgate Surgery are looking for a forward thinking Patient Navigator/Receptionist to facilitate and deliver a patient centric experience. The post holder will support functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.Utilising your...

  • Gp Receptionist

    1 week ago

    Leeds, Leeds, United Kingdom High Field Surgery Full time

    High Field Surgery is looking to recruit an enthusiastic, hardworking, reliable GP receptionist to join our busy surgery. Your part time hours will include a fixed weekly shift pattern, flexibility is required to cover annual leave and sickness.Your role will include assisting and directing patients to appropriate services or healthcare professionals in a...

  • Full Time Medical Receptionist

    1 week ago

    Leeds, Leeds, United Kingdom Hyde Park Surgery, Leeds. Full time

    HYDE PARK SURGERY LEEDS 6Full time medical receptionist required for busy inner city GP practice in Leeds 6. Experience preferred but full training will be given. This is a varied and interesting role supporting the clinical team to deliver high quality care for our patients. Applicants should be enthusiastic, caring and conscientious and be able to work as...

  • GP Receptionist

    1 week ago

    Leeds, Leeds, United Kingdom Clinicare Health Support Services Ltd Full time

    Job SummaryJoin our friendly team at Manor Park Surgery as a Care Navigator, where you'll be the welcoming face and efficient guide for all patients. Your role involves directing patients to the right healthcare professionals and services, handling complex queries, and supporting the smooth operation of the reception area and surgery building.The post-holder...

  • Patient Navigator

    1 week ago

    Leeds, Leeds, United Kingdom OneMedicalGroup Full time

    Shakespeare Medical Practice are looking for a forward thinking Patient Navigator/Receptionist to facilitate and deliver a patient centric experience.The post holder will support functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services

  • Doctors Receptionist 13 Hours

    1 week ago

    Leeds, Leeds, United Kingdom Burton Croft Surgery Full time

    Job descriptionJob overviewPREVIOUS APPLICANTS NEED NOT APPLYBurton Croft Surgery are a busy GP in central Headingley looking to appoint a ReceptionistWorking Hours:Thursday : 10am - 7pmFriday : 1.30pm - 6.30pmFlexibility is essential as on occasion cover may be required at short notice due to staff absenceJob Summary:The role of Receptionist will include,...

  • Patient Navigator

    1 week ago

    Leeds, Leeds, United Kingdom One Medical Group Full time

    Shakespeare Medical Practice are looking for a forward thinking Patient Navigator/Receptionist to facilitate and deliver a patient centric experience. The post holder will support functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.Hours:...

  • Patient Navigator

    1 week ago

    Leeds, Leeds, United Kingdom OneMedicalGroup Full time

    **Shakespeare Walk-in-Centre **are looking for a forward thinking **Patient Navigator/Receptionist **to facilitate and deliver a patient centric experience.

  • Medical Receptionist/administrator

    1 week ago

    Leeds, Leeds, United Kingdom Beeston Village Surgery Full time

    Beeston Village Surgery is a GP practice in South Leeds. We are committed to achieving high standards of general practice and the safe delivery of patient care.Our Receptionists/Administrators are known as Patient Care Advisers as their role is so much more than answering the phone and booking appointments.Our Patient Care Advisers provide support to the...

  • Medical Receptionist

    1 week ago

    Leeds, Leeds, United Kingdom The Garden Surgery Full time

    Job Title: Medical Receptionist Department: Reception and Administration Team Main Purpose of Job: To provide a focal point of contact for patients of the practice and administrative support to the practices cliniciansMain Duties:Welcoming patients and visitors face to face and over telephone Ensure confidentiality is maintained at all times Establish reason...

  • Medical Receptionist

    1 week ago

    Leeds, Leeds, United Kingdom Ashfield Medical Centre Full time

    Ashfield and The Grange Medical Centre - Drs Walling and NathanJob Description and Person SpecificationJob Title: ReceptionReporting to: Reception Team LeaderHours: Part time hours - 18 hours Thursday and FridayJob summaryAs a key member of the Patient Services team you will be responsible for providing an efficient reception function that includes some...

  • Patient Navigator

    1 week ago

    Leeds, Leeds, United Kingdom One Medical Group Full time

    The Light Surgery are looking for a forward thinking Patient Navigator to facilitate and deliver a patient centric experience, supporting all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services. Full-time and part-time can be...

  • Care Coordinator

    1 week ago

    Leeds, Leeds, United Kingdom South & East Leeds GP Group Full time

    This role will be hosted by South East Leeds GP Group, and will be based in Cross Gates Primary Care Network (PCN).Cross Gates PCN has a patient population of circa 30,000 across 4 practices:Ashfield Medical Centre Colton Mill Medical Centre Family Doctors Manston SurgeryWe are a dynamic, forward thinking team, which is passionate about developing and...

  • Surgery Receptionist

    1 week ago

    Leeds, Leeds, United Kingdom Careermakers Full time

    We are looking for a friendly and approachable, polite and efficient experienced GP receptionist to come and join our small and friendly team.Project a positive and welcoming image to patients and other visitors, either in person or on the telephone.Receive, assist and direct patients to the appropriate service or healthcare professional in a courteous and...

  • Receptionist

    1 week ago

    Leeds, Leeds, United Kingdom Adel Manor Care Centre Full time

    _New Home, New Opportunity; New Care_Our stunning new home Adel Manor is a purpose-built 74 bed care facility and is situated in the popular location of the northern suburb of Leeds, West Yorkshire. The home which opened in April'22 will provide the highest standards of safety, comfort and care to residents who have a variety of care needs including...

  • Receptionist

    1 week ago

    Leeds, Leeds, United Kingdom Newmedica Full time

    We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive difference to people's lives through better sight and eye health.We have an exciting opportunity that has arisen in our Leeds clinic, for a part time Receptionist to join the team and...

  • Crossgates Pcn Care Coordinator

    1 week ago

    Leeds, Leeds, United Kingdom South & East Leeds GP Group Full time

    Crossgates PCN Care CoordinatorSouth and East Leeds GP GroupThe closing date is 20 June 2023Job summaryCross Gates Primary Care Network includes four practices working across seven sites: Ashfield and The Grange Medical Centre, Colton Mill and The Grange Medical Centre, Family Doctors and Manston and Surgery. The PCN has a patient population of 30,000...