GP Receptionist

2 weeks ago


Leeds, Leeds, United Kingdom Clinicare Health Support Services Ltd Full time

Job Summary

Join our friendly team at Manor Park Surgery as a Care Navigator, where you'll be the welcoming face and efficient guide for all patients. Your role involves directing patients to the right healthcare professionals and services, handling complex queries, and supporting the smooth operation of the reception area and surgery building.

The post-holder must adhere to employment, clinical, and information governance policies for effective discharge of duties. Flexibility is key as this job may evolve according to business needs. Part-time hours are a minimum of 25 hours per week, and working hours range from 7:15 am to 6:30 pm.

Main Duties of the Job

  • Welcome patients in person or over the phone promptly and positively
  • Book and cancel appointments as required
  • Guide patients to appropriate services and resources
  • Handle queries, problem-solving, and escalation efficiently
  • Maintain accurate patient records and communication using the Care Navigation Template
  • Collaborate with team members and healthcare providers effectively

About Us

Explore a dynamic work environment at Manor Park Surgery where innovation thrives. Our team of dedicated professionals works together to enhance patient services and access, ensuring each day brings new challenges and opportunities.

Job Responsibilities

  • Perform administrative tasks such as scanning, registrations, and data entry
  • Process medication requests and communicate with pharmacy staff
  • Triage patients and manage e-consults efficiently
  • Maintain practice security protocols and premises
  • Coordinate disease recalls, vaccination campaigns, and test result communication
  • Ensure cleanliness and organization of reception area
  • Assist with general tasks and facility checks as needed
  • Engage with diverse patient backgrounds and disabilities to provide exceptional care
  • Attend team meetings and adhere to health, safety, and safeguarding policies
  • Support company training requirements and professional development
  • Show respect and fairness to all patients
  • Provide cross-site cover when necessary

This role is an evolving one, adapting as our business expands. Refer to the 'GP Receptionist Care Navigator JD' for further details.

Person Specification

Experience

Essential

  • Customer service expertise
  • Proficiency in Word, Outlook, and communication skills
  • Attention to detail and accuracy
  • Flexibility and teamwork abilities
  • Capacity to handle pressure with a positive attitude
  • Excellent command of English

Desirable

  • Understanding of medical terminology

  • Medical Receptionist

    2 weeks ago


    Leeds, Leeds, United Kingdom Private GP Services Full time

    About The Role:The very nature of what we do at Private GP Services means we rely on the very best Receptionists; ensuring our patients receive an exceptional service every step of the way is a key part of our service.We offer a supportive working environment and are looking for a friendly receptionist / administrator who takes pride in delivering the best...

  • Gp Receptionist

    2 weeks ago


    Leeds, Leeds, United Kingdom High Field Surgery Full time

    High Field Surgery is looking to recruit an enthusiastic, hardworking, reliable GP receptionist to join our busy surgery. Your part time hours will include a fixed weekly shift pattern, flexibility is required to cover annual leave and sickness.Your role will include assisting and directing patients to appropriate services or healthcare professionals in a...

  • Medical Receptionist

    2 weeks ago


    Leeds, Leeds, United Kingdom Oulton Medical Centre Full time

    Job Summary:We are seeking a dedicated and passionate Medical Receptionist to join our friendly GP Practice in Leeds 26 in providing administrative support and excellent customer service to patients and visitors. Ideally this may suit someone living locally who can travel to all of our three sites in Rothwell, Oulton and Swillington.Duties: Greet patients...


  • Leeds, Leeds, United Kingdom Burton Croft Surgery Full time

    Job descriptionJob overviewPREVIOUS APPLICANTS NEED NOT APPLYBurton Croft Surgery are a busy GP in central Headingley looking to appoint a ReceptionistWorking Hours:Thursday : 10am - 7pmFriday : 1.30pm - 6.30pmFlexibility is essential as on occasion cover may be required at short notice due to staff absenceJob Summary:The role of Receptionist will include,...


  • Leeds, Leeds, United Kingdom Glu Recruit Full time

    Role: Healthcare Coordinator/Medical Receptionist Hours: Monday to Friday Glu Recruit are looking for an experienced Healthcare Coordinator/Medical Receptionist based in Leeds. If you have excellent people and organisation skills and work well under pressure, are flexible, highly motivated and committed to tackling health inequality then this role is for...

  • Gp Receptionist

    2 weeks ago


    Leeds, Leeds, United Kingdom Bevan Community Benefit Society Full time

    To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently...

  • Gp Receptionist

    1 week ago


    Leeds, Leeds, United Kingdom Clinicare Health Support Services LTD Full time

    Remunaration: £9.50 per hour, rising to £9.90 per hour following successful completion of a 6-month probationary period.Please note working hours will be between 7:45am - 7:30pmWorking within the Robin Lane Health and Wellbeing Centre (Pudsey) reception team, the post holder will help provide a friendly and welcoming service for all patients. The Care...

  • Medical Receptionist

    2 weeks ago


    Leeds, Leeds, United Kingdom Ireland Wood & Horsforth Medical Practice Full time

    The Medical Receptionist will be the focal point of communication between the patients, doctors and other clinical and non-clinical staff. This encompasses dealing with incoming calls from external organisations, the general public and patients; dealing with queries, appointments and reception desk cover. The role also has responsibility for dealing with...


  • Leeds, Leeds, United Kingdom Hyde Park Surgery, Leeds. Full time

    HYDE PARK SURGERY LEEDS 6Full time medical receptionist required for busy inner city GP practice in Leeds 6. Experience preferred but full training will be given. This is a varied and interesting role supporting the clinical team to deliver high quality care for our patients. Applicants should be enthusiastic, caring and conscientious and be able to work as...

  • Head Receptionist

    2 weeks ago


    Leeds, Leeds, United Kingdom Crafthouse Full time

    The Role:Head ReceptionistThe Restaurant: CrafthouseThe Location: LeedsThe Salary: Competitive SalaryWhy work for us: Top rate industry leading pay Discount in all of our restaurants 40% off all day, every day Exclusive discounts and cashback options at a range of retailers and cinema tickets at great prices courtesy of LifeWorks App Wagestream access to...


  • Leeds, Leeds, United Kingdom Vesper Road Surgery Full time

    Job responsibilitiesTo provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from...


  • Leeds, Leeds, United Kingdom Hawthorn Surgery Full time

    Hawthorn Surgery is a busy GP practice located in Wortley Beck Health Centre in Leeds. We need an additional part time Receptionist to work Monday to Friday, 2pm - 6pm. This is a varied role but the main duties include making appointments, filing, scanning documents, photocopying, processing prescriptions, data entry, dealing with enquiries, and providing...

  • Receptionist

    1 week ago


    Leeds, Leeds, United Kingdom Newmedica Full time

    We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive difference to people's lives through better sight and eye health.We have an exciting opportunity that has arisen in our Leeds clinic, for a part time Receptionist to join the team and...


  • Leeds, Leeds, United Kingdom Hawthorn Surgery Full time

    A Receptionist/Care Navigator will often be the initial point of contact for patients and visitors to the Practice, be it in person, by telephone, or other means. They will have to communicate with others courteously and appropriately, maintain patient confidentiality and abide by the Practice rules and regulations at all times. They will file, sort,...


  • Leeds, Leeds, United Kingdom Beeston Village Surgery Full time

    Beeston Village Surgery is a GP practice in South Leeds. We are committed to achieving high standards of general practice and the safe delivery of patient care.Our Receptionists/Administrators are known as Patient Care Advisers as their role is so much more than answering the phone and booking appointments.Our Patient Care Advisers provide support to the...

  • Senior Receptionist

    2 weeks ago


    Leeds, Leeds, United Kingdom Bevan Healthcare CIC Full time

    Day to day running of the Reception/Admin function in order to provide a first-class service to patients and visitors Line management of the Healthcare Coordinators including regular team meeting, 1-2-1s and performance reviews Carry out appraisals of the Reception Team and make recommendations on employee performance. To deliver new staff induction...

  • Receptionist

    2 weeks ago


    Leeds, Leeds, United Kingdom Dr G A Lees & Partners Full time

    Job summary We are a busy GP Surgery and due to an ever increasing list size we are looking to recruit a highly motivated, professional individual with excellent Customer Service Skills to join our friendly team as a Receptionist. We are looking for full time or part time . If part time we are looking for afternoon cover till Main duties of the job ...

  • Receptionist

    1 week ago


    Leeds, Leeds, United Kingdom Windsor House Group Practice (GP) Full time

    To provide an efficient reception service to patients and assist in providing a comprehensive administrative serviceTo provide an efficient initial, advice and guidance service for patients of the practice making enquiries around the services provided.To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a...

  • Receptionist

    2 weeks ago


    Leeds, Leeds, United Kingdom Windsor House Group Practice (GP) Full time

    To provide an efficient reception service to patients and assist in providing a comprehensive administrative serviceTo provide an efficient initial, advice and guidance service for patients of the practice making enquiries around the services provided.To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a...

  • Surgery Receptionist

    2 weeks ago


    Leeds, Leeds, United Kingdom Careermakers Full time

    We are looking for a friendly and approachable, polite and efficient experienced GP receptionist to come and join our small and friendly team.Project a positive and welcoming image to patients and other visitors, either in person or on the telephone.Receive, assist and direct patients to the appropriate service or healthcare professional in a courteous and...