Customer Account Specialist

1 week ago


Wokingham, Wokingham, United Kingdom Johnson & Johnson Full time

At Johnson & Johnson, a continuing focus on being agile, efficient and effective for the future is at the heart of what we do.

We have an amazing opportunity for a
Customer Account Specialist based in Wokingham (Pinewood Campus) This role is ideal for someone who has strong customer focus and who wants to work within an EMEA team.

Are you ready for that next step in your career and want to take the opportunity to become part of the success story behind one of the world's most comprehensive and broadly based manufacturer of health care products and related services?


Vision Care, the contact lens division of Johnson & Johnson, is well established as the world-leading manufacturer of contact lenses and continues to experience rapid growth.

This progressive and innovative company includes among its' brands the No 1 selling brand of lenses, Acuvue, which is distributed in over 70 countries worldwide.


Key Responsibilities:

You will have strong interpersonal skills with exceptional attention to detail.

You will welcome and even seek out challenging situations as an opportunity to grow whilst also suggesting efficiencies that can be made.


As a Customer Account Specialist, your typical day may include:

  • Creation and maintenance of Customer Accounts across the EMEA region. Establishing robust processes for account changes in order to improve accuracy and minimise complaints.
  • Documenting all processes relating to customer account changes including market requirements. Driving compliance across the region in order to minimise risk to the business
  • Improving the relationships and knowledge of business processes between customer supports and the local sales and marketing department
  • Driving process improvements for New Accounts to ensure we maximise sales potential from the start

Qualifications:

Be vital:


To be part of this high-performance team you will have a high degree of customer, and process focus together with high attention to detail.

Excellent interpersonal, written and oral communication skills together with sound administrative skills are essential to the success of this role

Experience and Skills:


To be part of this high-performance team you will have a high degree of customer, and process focus together with high attention to detail.

Excellent interpersonal, written and oral communication skills together with sound administrative skills are essential to the success of this role

You will also have:

  • Have experience in Master Data (preferable SAP)
  • Analytics skills and working with Excel formulas
  • Power Apps knowledge will be an advantage
  • The ability to work effectively within a high pace environment
  • Attention to details
  • High degree of compliance focus
  • Able to work well under pressure
  • Excellent organisational skills


We are passionate about our work, and play vital roles across a range of professional disciplines caring deeply about our customers and communities.

At Johnson & Johnson our culture enables dynamic and influential careers. We are

  • Committed to caring
  • Responsible to our communities
  • Unique in our background and experiences
  • The drivers of our own success
  • Passionate about doing what's right
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

LI-HYBRID #INDHP

  • Wokingham, Wokingham, United Kingdom Matched Group Full time

    Accountancy - Customer Support ConsultantRole: Provide support to customers using the software; mentor and coach junior colleaguesLocation: 3 days a week in the Wokingham officeWhy? Fast growing software vendor + career progression + quickly make an impact Do you have an accountancy qualification (ACCA, ACA, or AAT Level 2 or above)? Have you worked in an...


  • Wokingham, Wokingham, United Kingdom InstaGroup Ltd Full time

    At InstaGroup we are recognised nationally for our experience, technical knowledge and expertise in the field of Energy Efficiency.InstaGroup have been a leader in the energy efficiency market for over 40 years with £45m turnover, 75 members of staff with customers nationwide serviced from our newly refurbished offices in Finchampstead, Berkshire.As...

  • Npi Sales Specialist

    2 weeks ago


    Wokingham, Wokingham, United Kingdom Johnson & Johnson Full time

    NPI Sales Specialist, Orthopaedic Wound Closure - EthiconRegion: Northern Home Counties - Essex, Sussex, Cambridgeshire, Hertfordshire & BedfordshireFor more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and...

  • Sales Specialist

    1 week ago


    Wokingham, Wokingham, United Kingdom Johnson & Johnson Full time

    For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.We know that the success of our business depends on having the best talent in a workforce that reflects the...

  • Group Accountant

    2 weeks ago


    Wokingham, Wokingham, United Kingdom Hays Accounts and Finance Full time

    Your new company A rapidly expanding manufacturing company within the construction industryYour new role As the Group Accountant,reporting to the Group Financial Controller your key responsibilities will include: Full ownership of the month end process, including preparation of consolidated management accounts & supporting commentaryManagement & reporting of...


  • Wokingham, Wokingham, United Kingdom Vision-Box Full time

    _The Vision-Box World _Join us on our exciting journey and become part of our innovative futureAt Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their...


  • Wokingham, Wokingham, United Kingdom Vision-Box Full time

    _The Vision-Box World _Join us on our exciting journey and become part of our innovative futureAt Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their...


  • Wokingham, Wokingham, United Kingdom Vision-Box Full time

    _The Vision-Box World _Join us on our exciting journey and become part of our innovative futureAt Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their...


  • Wokingham, Wokingham, United Kingdom Advantage Smollan Full time

    Financial Accountant - NordicsFull Time, PermanentPackage: £65,000 + annual company bonusWorking: Monday to Friday, 35 hours per weekLocation: Winnersh - RG31 5TP (Hybrid)Elevate Your Career with ASL Finance Team as our Financial Accountant for the NordicsReady to take your career to new heights as a Financial Accountant for the Nordics region? Join the...

  • MSP Account Manager

    2 weeks ago


    Wokingham, Wokingham, United Kingdom Aztrum Full time

    MSP Account Manager Requires 1 year of experience Salary: Up to £30,000 + OTE A reputable MSP/VAR seeks to add two outstanding Account Managers to their team. The ideal candidates will have a background in IT Reseller or Managed Service Provider roles, specializing in the sales of IT products and services. As an Account Manager, your main duties will...


  • Wokingham, Wokingham, United Kingdom Group 1 Automotive Full time

    Sales Support SpecialistOverviewOur Ford Wokingham Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you're as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey.As a Sales Support...


  • Wokingham, Wokingham, United Kingdom Space Station Full time

    Salary:Competitive:Location:Reading (Winnersh Triangle):The role:An 18-month Apprenticeship Programme, supported by BPP Professional Apprenticeships, with the opportunity to achieve an Advanced Level 3 AAT qualification.There are two open roles, with responsibilities including maintenance of bank, sales and purchase ledgers.One role will be primarily focused...


  • Wokingham, Wokingham, United Kingdom Bracknell Personnel Services Full time

    PositionAccount Program ManagerReporting toDirector, Program ManagementDepartmentProgram OfficeDepartmental FunctionsManaging Customer Accounts in-line with contractual commitments and ensuring Program expectations and KPIs are met or exceeded.Acting as the key interface between Customers and the Internal Support Departments ensuring strong and lasting...


  • Wokingham, Wokingham, United Kingdom Johnson & Johnson Full time

    Biosense Webster - Trainee Technical Specialist - September startUK-wide opportunitiesWorking at Johnson & Johnson can change everything. Including YOU.For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and...

  • Accounts Apprentice

    2 weeks ago


    Wokingham, Wokingham, United Kingdom Xeretec Office Systems Ltd Full time

    Accounts Apprenticeship Level 3Are you looking for an internship or the opportunity to start your professional career with a fast growing dynamic company?Company Profile:Xeretec Office Systems is a leading provider of digital print hardware, software, solutions and IT Services. We support a diverse range of customers, from large corporate organisations,...

  • Account Assistant

    2 weeks ago


    Wokingham, Wokingham, United Kingdom Fisco Uk Full time

    Location: Winnersh Triangle , WokinghamCompany Profile**The purpose of the Company is to provide infrastructure services to the private sector, notably:Facilities ServicesInformation Technology and Communication ServicesProperty ServicesEnergy ManagementThe Company was established in 2009 and is a start-up business. The ambition is to establish a premier...


  • Wokingham, Wokingham, United Kingdom National Grid Full time

    About the Role:Great Britain's electricity system is undergoing an ambitious, exciting and vital transformation. Together with industry, we are creating a cleaner, greener system, one that protects the planet and serves generations to come.The Energy System Operator (ESO) are now looking for a Cyber Security Incident Response Specialist to join us, as part...


  • Wokingham, Wokingham, United Kingdom Wokingham Borough Council Full time

    Wokingham Borough Council are seeking a high energy Business Development Specialist to join the commercial team on a full time, permanent basis. The Role: As the Business Development Specialist, the primary focus of the role will be to generate new business opportunities, working within a strong commercial team building relationships with local...


  • Wokingham, Wokingham, United Kingdom Manpower UK Ltd Full time

    We have a fantastic opportunity to join the world's most broadly-based healthcare company as a Customer Service Representative based in Wokingham. This role is a fulltime, temporary role for twelve months initially but could be extended. This is a hybrid role, working three days in the office and two days from home. Hours are 37 per week, working 9am -...


  • Wokingham, Wokingham, United Kingdom Ultimate Banking Full time

    Role: Customer Service AdviserLocation: WokinghamHours: 35 hours a week, Monday - Friday, 9am - 5pm, plus alternate Saturdays, 9am - 12pmSalary: £21,945Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award-winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch...