Team Manager

2 weeks ago


Watford, Hertfordshire, United Kingdom Addition Full time

We are currently recruiting for one of the UK's Leading FMCG companies, for the role of Team Manager. It's an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device

What you'll be doing:

  • Provide leadership, management, and motivation for the Provisioning Team
  • Facilitate effective communication and collaboration between retail customers and both internal and external stakeholders, including suppliers and implementation teams
  • Develop and implement internal Service Level Agreements (SLAs) and customer service metrics to ensure high-quality performance
  • Organise training sessions and provide coaching to the team to enhance issue resolution and incident management capabilities
  • Prepare and generate management reports and information as needed

Main Skills/ Requirements:

  • Effective people management experience
  • Excellent interpersonal skills
  • Numerical, analytical and planning skills
  • Ability to read and manipulate spreadsheets to manage and control budgets
  • Experience working in a controlled or regulated environment
  • Experience managing stakeholders to comply with established processes and procedures

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