Customer Service Apprentice

2 weeks ago


Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time
To provide clerical and administrative support to the surgical management and surgical cluster teams

Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

  • To follow Trust procedures for the requesting of patient casenotes in time to ensure adequate preparation and ensuring that the Patient Document Tracing (PDT) system is kept up to date with the movement of patient casenotes both into and out of the department.
  • To assist teams with sending out letters. Letters will be sent to patients, GP's, and other health professionals.
  • To assist in organising mandatory training and appraisals for the service
  • To support the creation, collate photo boards for new staff joining the department with rotation of junior doctors.
  • To assist in ensuring contact details are up to date for our departments
  • To support in ensuring that organisational charts are kept up to date.
  • To support in keeping track of stationary stock and assist in reordering
  • Carry out administration tasks as appropriate, this includes printing, photocopying, scanning, filing, collating information.
  • To assist with adhoc urgent administration requests
  • The post holder would be trained on the job through a combination of instruction, practice and by attending Patient casenote, Information Governance and iPM training, bluespier and other required systems.
  • To ensure that a clear understanding is obtained surrounding data quality and data protection and be able to work to this guidance.
  • To have a knowledge and understanding of the APN's (Administrative Procedure Notes) regarding the preparation and management of patient casenotes.
  • To follow Trust procedures for the requesting of patient casenotes in time to ensure adequate preparation and ensuring that the Patient Document Tracing (PDT) system is kept up to date with the movement of patient casenotes both into and out of the department.
  • To assist teams with sending out letters. Letters will be sent to patients, GP's, and other health professionals.
The post holder will need to understand and use the correct envelope depending on the recipient of the letter.

  • To ensure that an individual performance review is obtained from the supervising line manager on an annual basis.
  • To assist in organising mandatory training for department staff
  • To assist in keeping track of appraisals for administration staff and ensuring Clinical Admin Managers have this arranged.
  • To support the creation, collate photo boards for new staff joining the department with rotation of junior doctors.
  • To assist in ensuring contact details are up to date for our departments
  • To support in ensuring that organisational charts are kept up to date.
  • To support in keeping track of stationary stock and assist in reordering
  • Carry out administration tasks as appropriate, this includes printing, photocopying, scanning, filing, collating information.
  • To assist with Adhoc urgent administration requests


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