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Supervisor - Access Centre Opd

4 months ago

London, Greater London, United Kingdom London North West University Healthcare NHS Trust Full time

Responsibility for the day to day operational supervision of a team of staff involved in the processing of referrals, booking of appointments and call handling based in a call centre setting.


We are looking to appoint two supervisors to assist in delivering a first class service for the Patient Access Centre.


You will have responsibility for the day to day operational supervision of a team of staff involved in the processing of referrals, booking of appointments and call handling based in a call centre setting.

You will play a pivotal role in implementing and maintaining processes and systems to enhance the patient experience.

You will support the Assistant Managers in ensuring data quality and RTT pathways are adhered to.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

  • Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
  • St Mark's Hospital: an internationally renowned specialist centre for bowel disease
  • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
  • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public

To view the main responsibility, please see the attached the Job Description and Person Specification