Head of Department, Retail and Head of Department

1 week ago

London, Greater London, United Kingdom Financial Conduct Authority Full time
At the FCA, we're creating a fair and more resilient financial system. We're establishing more transparent relationships between financial services and customers, building trust in financial markets and protecting vulnerable consumers.


We're currently on an exciting journey as we drive forward significant organisational, people, process, and technology transformation to become a more forward-thinking, proactive regulator.

We will use data more effectively to drive better regulatory decisions and build greater cohesion across our broad financial services remit

The Roles

Head of Department, Wholesale


One vacancy is in Wholesale 1, which sits in the Wholesale and Unauthorised Business Investigations directorate and is one of two departments focused on taking regulatory, civil and, criminal proceedings against firms and individuals who commit market misconduct or wholesale conduct breaches.

Wholesale Enforcement investigates a wide range of cases covering insider dealing rings, market abuse cases, market manipulation, benchmark manipulation, Listing Rule breaches, transaction reporting breaches and issues of wholesale misconduct (for example, those relating to systems and controls or corporate governance failings within wholesale insurers or banks).

The department carries a busy portfolio of varied investigations and litigation including several upcoming criminal trials.

Head of Department, Retail


The other vacancy is in Retail 2, which sits in the Retail & Regulatory Investigations directorate and is one of three departments focused on taking regulatory, civil, and criminal proceedings against firms and individuals in retail/consumer markets.

Retail investigates sectors covering retail banking, stockbroking, asset management, mortgage broking and lending, insurance, financial advice, consumer credit and payment services.

It deals with firms that sell unsuitable products or services to consumers, mishandle client money and assets, or have governance and systemic issues.

It also investigates financial crime matters and takes action against individuals under SMCR, APER and/or fitness and properness regimes.

The main responsibilities of the post holder will include:

  • Lead and motivate a diverse multi-disciplinary department of investigators.
  • Build a strong and inclusive department that attracts and develops diverse talent in support of the FCA's diversity, equality and inclusion commitments.
  • The active management and delivery of a varied caseload of on-going investigations at a variety of stages and to tight timeframes. Ensuring those cases are delivered fairly, effectively, and efficiently, with an emphasis on delivering and demonstrating value for money.
  • Act collaboratively with other enforcement HoDs to support the Directors in the delivery of Wholesale and Retail enforcement expertise to the FCA.
  • Be accountable for divisional budget and resource management decisions as part of the senior divisional leadership team.
  • Drive a culture of high performance, relying on coaching, influencing, and negotiating skills with a range of internal and external stakeholders.
  • Setting the strategic direction of the department (and with other senior management contributing to the strategic direction of the Division).
  • Leading negotiations in high profile and sometimes controversial cases.
  • Contributing to the strategic development of the FCA, including through participation on programme and project boards across the organisation.
You'll join the FCA's senior leadership team at an exciting period of change for financial services and its regulation. You will lead a division of talented and committed people, working collaboratively on significant projects and programmes.

You'll get exposure to a broad range of issues and will contribute to both Enforcement and Market Oversight's and the wider FCA's senior leadership team, helping to shape and influence the organisation's strategy.

Skills/Experience required


Minimum- Strong people management and leadership experience - proven ability to lead, motivate and inspire large teams as well as experience in tackling performance issues to build high performing teams.- Extensive experience in major case and/or project management.- Excellent stakeholder management skills, with evidenced experience influencing internally & externally,- Demonstrates an understanding of the regulatory, and political, environment in which the FCA operates.


Essential- Good technical understanding of the overall regulatory framework in the UK and the FCA's place within it.- Negotiation and influencing skills - to deploy internally and externally.- Investigation experience.- Budget management experience and experience of managing external resources and multi-disciplinary teams.- Ability to form strong working relationships across different business areas and to set joint goals for delivery- Robustness in the face of challenge, ability to make decisions in a rapid and balanced way.

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