Claims Handler

7 days ago


Birmingham, Birmingham, United Kingdom Davies Group Full time

A fantastic opportunity has become available for a Third Party Capture Claims Handler to join our Motor VRG team in Birmingham.

We are looking for a motivated, reliable, and passionate individual with a strong background in Administration or Customer Service.


As a TPC Claims Handler, you will be communicating with the different parties involved in car accidents, handling and managing your own caseload of claims as well as being available to advise clients on any questions or queries they may have.

VRG team members have a strong ethos of putting the customer first, ensuring easy, friendly and efficient service.

Key Objectives for the Role

  • Communicating with parties involved in car accidents and gathering information for the purposes of processing and assessing the claim
  • Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim
  • Keep quality records of the history and up to date position of claims awaiting hire decisions or hire arrangements
  • Provide advice to client regarding the claim and any additional services offered by the business
  • Comply to all technical and regulatory processes and procedures

Skills, Knowledge and Experience

  • Previous experience in a busy administration / customer services role.
  • Proactive in solving problems and organising own workload
  • A quick learner with a natural ability to understand processes and technical information
  • A background in an insurance or credit hire business would be an advantage
  • A good overall ability with technology including Microsoft office packages
  • A good standard of education

Benefits:

  • Cycle to work scheme
  • Interest free loan on Football Season tickets
  • Free Eye test vouchers
  • Hybrid working available once training is complete
  • Company DIP Scheme (Davies Incentive Plan)
  • Departmental bonus
  • Free tea and coffee ALL DAY

The Company
Davies Group are a multi-award-winning specialist professional services and technology business.

We deliver operations across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, change management and digital innovation.

Over recent years we have consistently delivered double digit organic growth.

Our programme of digital transformation has seen us successfully launch a range of technology-led solutions in the insurance and highly regulated markets, including the use of video, drones, robotics and our 'Disruptive Thinking' innovation lab that places the power of new ideas in the hands of our people.

With our investments in technology, we have grown our solutions with existing clients and added new partnerships to our business.

Currently we have a global team of around 6,000 professionals working with over 1,000 of our clients across the world.


Job Types:
Full-time, Permanent

Salary:
Up to £21,400.00 per year

Benefits:

  • Canteen
  • Casual dress
  • Company pension
  • Discounted or free food
  • Flexitime
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • Referral programme

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Birmingham: reliably commute or plan to relocate before starting work (required)

Experience:

Claims Processing: 1 year (preferred)

Work Location:
Hybrid remote in Birmingham
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