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Hotel Systems Specialist

3 months ago

Leicester, Leicester, United Kingdom Clarity Hospitality Full time

JOB DESCRIPTION


We're looking for a knowledgeable _experienced Hotel person_ with a deep understanding of hotel procees and procedures to join our UK _Software _Support team, based in our Leicestershire office in Enderby.


If your experience is in a Front of House or Reservations role in a hotel then we may just have the perfect role for you.


As someone used to working with booking/reservation software, you will already have the required experience and skills with PMS and distribution systems to make a great addition to our UK team.


Key responsibilities:

  • You'll use your previous hospitality experience to understand and engage with our customers, offering a highquality level of support and training across all products
  • Escalating/highlighting potential issues
  • Contacting new & existing software users to build a relationship with them and arranging additional training
  • We'll need you to follow internal security and data handling procedures to ensure we're complying with GDPR and PCI
  • Occasional onsite travel will be required with some overnight stays for installations and training
  • Strong phone contact handling skills and active listening skills

About you:

  • A minimum 2 years of previous experience of working in a hotel environment as a receptionist, in reservations or with rates as well as experience with property management systems essential
  • Excellent customer service and communication skills
  • A driving licence and access to a vehicle for occasional travel to sites is crucial

What we can offer you:

  • The typical working schedule for this role will be Mon-Fri 9am5pm with some out of hours cover required (including weekends and some bank holidays) on a shift rotation basis
  • A well paid salary dependent on experience plus additional reimbursement for outofhours cover
  • Casual dress policy
  • Free onsite parking
  • Comfortable, working office space with a small but fun team

Job Types:
Full-time, Permanent

Benefits:

  • Casual dress
  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday
  • Overtime

Experience:

  • Hotel: 1 year (required)

Work Location:
One location