Current jobs related to Emergency Call Handler - Leicester, Leicester - PA Housing

  • Emergency Call Coordinator

    3 weeks ago

    Leicester, Leicester, United Kingdom PA Housing Full time

    About the RoleWe are seeking a highly skilled and empathetic Emergency Call Coordinator to join our Service 24 department. As a key member of our team, you will be responsible for handling emergency careline and maintenance inquiries, providing exceptional customer service, and ensuring the wellbeing of our customers.Key ResponsibilitiesAnswering Calls:...

  • Emergency Response Coordinator

    2 weeks ago

    Leicester, Leicester, United Kingdom PA Housing Full time

    {"title": "Emergency Response Coordinator", "description": "Job SummaryWe are seeking a skilled Emergency Response Coordinator to join our Service 24 team. As an integral part of our organization, you will be responsible for handling emergency careline and maintenance inquiries, providing empathetic support to our customers, and working collaboratively with...

  • Emergency Response Coordinator

    2 weeks ago

    Leicester, Leicester, United Kingdom PA Housing Full time

    {"title": "Emergency Response Coordinator", "description": "Job SummaryWe are seeking a skilled Emergency Response Coordinator to join our Service 24 team. As an integral part of our organization, you will be responsible for handling emergency careline and maintenance inquiries, providing empathetic support to our customers, and working collaboratively with...

  • Call Centre Representative

    3 weeks ago

    Leicester, Leicester, United Kingdom EMED Group Full time

    About the RoleWe are seeking a highly skilled and compassionate Call Centre Representative to join our team at EMED Group. As a Call Centre Representative, you will play a vital role in ensuring that our patients receive exceptional care and support from the moment they contact us.Key ResponsibilitiesAnswer incoming calls from patients and healthcare...

  • Call Centre Representative

    3 weeks ago

    Leicester, Leicester, United Kingdom EMED Group Full time

    About the RoleWe are seeking a highly skilled and compassionate Call Centre Representative to join our team at EMED Group. As a Call Centre Representative, you will play a vital role in ensuring that our patients receive exceptional care and support from the moment they contact us.Key ResponsibilitiesAnswer incoming calls from patients and healthcare...

  • Claims Handler

    3 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Claims Handler to join our team at Hastings Direct. As a Claims Handler, you will play a critical role in providing exceptional service to our customers who have been involved in a road traffic accident.Key ResponsibilitiesCommunicate with customers through verbal and written means to discuss...

  • Claims Handler

    4 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Claims Handler to join our team at Hastings Direct. As a Claims Handler, you will play a critical role in providing exceptional service to our customers who have been involved in a road traffic accident.Key ResponsibilitiesCommunicate with customers through verbal and written means to discuss...

  • Accident and Emergency Specialist

    2 weeks ago

    Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Accident and Emergency Consultant to join our team at University Hospitals of Leicester NHS Trust. As a key member of our Anaesthetic department, you will play a vital role in providing high-quality patient care and contributing to the development of our services.Key ResponsibilitiesProvision of...

  • Accident and Emergency Specialist

    2 weeks ago

    Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Accident and Emergency Consultant to join our team at University Hospitals of Leicester NHS Trust. As a key member of our Anaesthetic department, you will play a vital role in providing high-quality patient care and contributing to the development of our services.Key ResponsibilitiesProvision of...

  • Call Centre Representative

    4 weeks ago

    Leicester, Leicester, United Kingdom EMED Group Full time

    About the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Call Centre Representative. As a key member of our contact centre, you will play a vital role in ensuring our patients receive exceptional service and support.Key ResponsibilitiesAnswer incoming calls from patients and healthcare providers to arrange non-emergency...

  • Claims Handler

    2 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job SummaryHastings Direct is seeking a skilled Claims Handler - Vehicle Repair Specialist to join our team. As a key member of our claims department, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience when making a claim for vehicle repair.Key ResponsibilitiesCommunicate...

  • Claims Handler

    2 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job SummaryHastings Direct is seeking a skilled Claims Handler - Vehicle Repair Specialist to join our team. As a key member of our claims department, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience when making a claim for vehicle repair.Key ResponsibilitiesCommunicate...

  • Customer Service Representative

    2 weeks ago

    Leicester, Leicester, United Kingdom Optima UK Inc Ltd Full time

    Job Role: Customer Service AdvisorCompany Overview: Optima UK Inc Ltd is a leading provider of bathroom and shower fittings for commercial and residential properties.Job Summary: We are seeking an organized and proactive call handler with a customer service background to join our small team in Thurmaston.Key Responsibilities:Respond to customer inquiries and...

  • Customer Service Representative

    2 weeks ago

    Leicester, Leicester, United Kingdom Optima UK Inc Ltd Full time

    Job Role: Customer Service AdvisorCompany Overview: Optima UK Inc Ltd is a leading provider of bathroom and shower fittings for commercial and residential properties.Job Summary: We are seeking an organized and proactive call handler with a customer service background to join our small team in Thurmaston.Key Responsibilities:Respond to customer inquiries and...

  • Fire Alarm Systems Specialist

    2 weeks ago

    Leicester, Leicester, United Kingdom Progroup Recruitment Full time

    Fire Alarm Engineer Job DescriptionThis role involves providing fire alarm maintenance and repair services to social housing buildings in the East Midlands region. The successful candidate will be responsible for ensuring the effective operation of fire alarm systems, emergency lighting, and fire extinguishers.Key Responsibilities:Carrying out routine...

  • Fire Alarm Systems Specialist

    2 weeks ago

    Leicester, Leicester, United Kingdom Progroup Recruitment Full time

    Fire Alarm Engineer Job DescriptionThis role involves providing fire alarm maintenance and repair services to social housing buildings in the East Midlands region. The successful candidate will be responsible for ensuring the effective operation of fire alarm systems, emergency lighting, and fire extinguishers.Key Responsibilities:Carrying out routine...

  • Medical Practitioner

    3 weeks ago

    Leicester, Leicester, United Kingdom Connaught Resourcing Full time

    Job Opportunity with Connaught ResourcingShifts AvailableWe are offering shifts in various locations, including Leicester, Loughborough, Enderby, Hinkley, Oakham, Lutterworth, Market Harborough, and Melton Mowbray. These shifts are available in different areas, including UTC, GP OOHs, GP, and Home Visiting.Flexible Working ArrangementsFlexible working hours...

  • Electrical Engineer Apprentice

    3 weeks ago

    Leicester, Leicester, United Kingdom Reed Full time

    Job SummaryWe are seeking a diligent Fire Safety and Maintenance Engineer with a keen eye for detail and strong commercial awareness to join our team at Reed. The ideal candidate will have a robust understanding of industry standards and experience in fire servicing and maintenance.Key ResponsibilitiesConduct corrective and preventative maintenance on a...

  • Fire Alarm Systems Engineer

    6 days ago

    Leicester, Leicester, United Kingdom Progroup Recruitment Full time

    Fire Alarm Engineer Job DescriptionThis role involves providing fire alarm maintenance and repair services to social housing buildings in the East Midlands region. The successful candidate will be responsible for ensuring the effective operation of fire alarm systems, emergency lighting, and FFE systems.Key Responsibilities:Carrying out corrective and...

  • Fire Alarm Systems Engineer

    6 days ago

    Leicester, Leicester, United Kingdom Progroup Recruitment Full time

    Fire Alarm Engineer Job DescriptionThis role involves providing fire alarm maintenance and repair services to social housing buildings in the East Midlands region. The successful candidate will be responsible for ensuring the effective operation of fire alarm systems, emergency lighting, and FFE systems.Key Responsibilities:Carrying out corrective and...

Emergency Call Handler

3 months ago

Leicester, Leicester, United Kingdom PA Housing Full time

A little bit about what we are looking for...


As an Emergency Call Coordinator, working in our Service 24 department, your role is integral to looking after PA's vulnerable customers.

You will be handling the emergency careline and maintenance enquires coming into Service 24 and the Customer Contact Centre.

It's important in this role, that you are empathetic and resilient so you can offer the best support for our customers.


The shifts for this role will work on a rota basis; You will be working from 10am - 8pm, 4 days on with 4 days off.

Please be aware this role will require you to be in the office with no option for homeworking.

Your responsibilities...

  • Answer calls and take any necessary steps to ensure the wellbeing of the customer
  • Provide assistance, support, and emergency response effectively to Service 24's customers using a calm and sensitive approach
  • Provide basic support and a 'listening ear' for agency customers who may suffer from a variety of mental health issues and follows up where necessary
  • Be confident in contacting the emergency services and other contracted agencies
  • Identify emergency situations and take the appropriate actions
  • Seek to provide first time resolution for all calls
  • Where first time resolution is not possible, to investigate other avenues for response to queries and work requests
  • Test all sheltered scheme equipment according to set procedures
  • Carry out daily welfare calls to sheltered scheme tenants
  • To programme Lifelines
  • To promote the Lifeline service to those making enquiries about the service
  • Test methane gas monitoring equipment and other essential equipment
  • Respond appropriately to lone worker calls
  • Handle relatively complex emergency repair requests and to recognise vulnerability and escalate timescales for repairs as necessary
  • Understand the health and safety issues associated with repairs to individual properties and communal areas within the Organisations housing stock.
  • Record all repairs on the database
  • Prioritise repairs according to set procedures
  • Check, process and update customer details and information
  • Carry out general admin tasks for S24 and other areas of the Organisation
  • We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._
  • Experience delivering customer services within a pressurised environment
  • Empathetic with good listening skills
  • Experience of working with computerised records and entering data on a computerised system


 Flexibility
  • Ability to work across shifts on a 24 hour service, 365 days a year
  • Excellent communication skills and a friendly and courteous approach



AGENCIES:
We know where you are if we need your support so please do not contact us.

Job Type:
Part-time

Pay:
£27,715.00 per year

Expected hours: 35 per week

Work Location:
In person