Network Manager
2 weeks ago
This is an exciting opportunity for a Network Manager to join a highly reputable multi-academy trust.
MFK Recruitment has successfully recruited 15 individuals to the company in the past 3 years, they have a genuinely fantastic team with clear progression opportunities
Network Manager - primary activities:
- Primary escalation point for all engineers within the customer site team
- Primary technical support advisory to the service manager on all servicerelated incidents and problems
- Primary responsibility for taking over major impacting service incidents, owning the investigation, diagnosis, identification of root cause and rollout of mitigating actions to permanently fix the underlying issue
- Be responsible for identifying opportunities within the customer site to work with the account manager and service team to remove underlying issues affecting user experience, owning and following through to completion of the rollout of any permanent fix
- Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of firsttime fix
- Responsible for performance management of a team, regular score checkin's, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessarymanaging disciplinary reviews, reviews including performance grading and salary recommendations
Network Manager - knowledge, skills & experience:
- 2+ years' experience as a senior engineer supporting schools or colleges with previous experience at other levels
- Strong interpersonal skills; able to communicate verbally and in writing to both technical and nontechnical audiences
- Active Directory configures sites and services, resolve issues
- Firewalls, routers & VPN's install, configure and troubleshoot
- Office 36 create accounts, breakdown, trouble shoot issues, AD sync etc
- Microsoft Hyper v / VM Ware basic skills
- Switches install and configure, setup VLAN's, tagging, breakdown, trouble shoot issues
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