Health Care Receptionist/administrator
2 weeks ago
Base:
Princess Alexandra Hospital
Accountable to:
Service Manager
Hours of Work:
Evenings & Weekends &
Pay rate:
To be discussed at the interview
Job summary
An exciting and rare opportunity to join our fast-moving team.
To be responsible for reception duties, being the point of contact for patients arriving at the GP Urgent Treatment Centre (UTC) having a friendly and courteous manner, exercising discretion and confidentiality at all times and dealing with queries and making sure the appointment system operates efficiently.
Key duties and responsibilities
a) Ensuring that the site is open and ready for the start of the shift and locking the site up securely at the close of a shift.
b) Setting up equipment and paperwork ready for the arrival of both Doctors and patients.
c) To welcome all patients who attend our unit in a courteous and professional manner.
d) To answer enquiries, ensuring that these are dealt with promptly, prioritising urgent calls and recording and passing on accurate and timely messages.
e) To accurately operate Cosmic & SystmOne computer systems.
f) To report any potential hazards /risks immediately to the Service Manager.
g) To work with patients to provide feedback on the services they have received, as requested.
j) To ensure the waiting room is maintained with up to date notices and information.
k) To carry out ad hoc general office administrative and house-keeping duties as requested by the supervisor or management staff to help ensure the smooth running of the unit when there are 'quieter times'
Corporate responsibilities
a) To complete/attend all Mandatory training for the role as identified by the organisation
b) To carry out the role in line with Commisceo Primary Care Solutions Operating Policies and procedures
c) To work as part of the team to ensure a positive and productive team environment is developed and maintained at all times
d) To report incidents and complete documentation as required
e) To support colleagues in ensuring operational and management cover is available across all workstreams
f) To maintain patient and staff confidentiality at all times
Other duties
This job description is an outline only and is not definitive or restrictive in any way. It may be reviewed and amended in light of changing circumstances following consultation with the post holder.
Job Types:
Part-time, Contract
Salary:
To be discussed at the Interview
Experience:
- Preferred
Job Type:
Part-time
Salary:
To be discussed at the Interview
Job Type:
Part-time
Part-time hours: per week
Ability to commute/relocate:
- Harlow, Essex: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
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