RBLI - Head of Sales

7 days ago


Tonbridge, Kent, United Kingdom Confederation of Service Charities Full time

This is a full-time, permanent position based in Aylesford, Kent with travel.

About the Role & Team:

RBLI's successful RBLI Social Enterprises offer employment opportunities to veterans and individuals with disabilities. This position, which reports directly to the Managing Director of RBLI Social Enterprises, plays a crucial role within the charity's leadership team. The Head of Sales oversees sales and margin generation with an annual turnover exceeding £5m.

The selected individual will be in charge of all business development, tendering, and sales opportunities. They will focus on maximizing income from both new and existing customers, locally and nationally. Leading the divisional sales teams is another key responsibility, ensuring customers receive high-quality products and services for continued commitment to RBLI.

This role involves supervising the wider sales team and directly managing the Head of Customer Service and x2 Signs Sales Team Staff. Additionally, there is a focus on exploring new profitable signs markets under this role's responsibility.

Main Purpose of the Role:

To lead the Sales and Business Development Department of RBLI's award-winning Social Enterprises. This role involves overseeing all sales activities across the Signs Division, managing and developing sales and business development teams, aiming to secure new contracts and tenders while driving sustainable growth within the existing client base. Expanding the division into profitable markets is also a significant aspect.

Your Key Responsibilities:

Responsibilities include:

People

  • Lead and motivate the sales team to meet/exceed targets
  • Ensure clear and measurable objectives for direct reports
  • Train, coach, and mentor staff to build a dynamic team
  • Create a positive work culture promoting a 'great place to work' environment
  • Undertake HR-related activities such as performance management and recruitment
  • Implement strategies for employee development and ensure a safe working environment

Budget and Targets

  • Collaborate with the Director of Finance to set annual sales and margin targets
  • Optimize resource usage to meet budget requirements
  • Regularly review prices and margins for maximizing returns
  • Devise strategies for driving sales growth across all functions
  • Manage departmental budgets effectively

Sales and Business Development

  • Develop strategies to meet financial targets
  • Negotiate and manage sales contracts, ensuring customer profitability
  • Identify and pursue tender opportunities
  • Maintain market awareness and analyze competitors' performance
  • Identify new customer opportunities and develop approaches
  • Analyze and improve business development approaches
  • Establish strategic partnerships with other companies
  • Market RBLI as the 'supplier of choice' through appropriate narratives

Customer Service

  • Design account management plans for long-term customer relationships
  • Identify areas for sales process improvement
  • Create a customer feedback mechanism and act on feedback
  • Ensure customer satisfaction with service delivery

Other

  • Participate in industry events and conferences for business leads
  • Represent the organization at sales events and conferences
  • Network with other directors to generate new business
  • Collaborate with internal stakeholders on new business initiatives
  • Assist in marketing strategy development and new product identification
  • Contribute to developing an environmental policy with the Managing Director
  • Ensure customer SLAs are met in coordination with the Head of Operations
  • This role involves national travel and occasional evening/weekend work

Personal Attributes:

  • Inspirational leadership for sales teams
  • Commercially driven with strong business acumen
  • Self-motivated with good team collaboration skills
  • Detail-oriented with analytical abilities
  • Passionate about enabling vulnerable individuals to contribute to society
  • Skilled in developing partnerships and generating new business

Skills & Experience Required:

  • Strong leadership and team management
  • Numerical and IT proficiency
  • Effective communication skills
  • Proven experience in senior sales leadership
  • Success in winning tenders and achieving sales targets
  • Leading multifunctional teams to meet goals
  • Financial data management experience
  • Customer experience management knowledge
  • Commercial print or Infrastructure industry expertise
  • Multi-channel sales knowledge
  • Senior management experience in manufacturing or construction
  • Experience with armed forces and vulnerable adults

This job requires a completed DBS check before starting. The level required is BASIC

Benefits include 25 days of annual leave plus bank holidays, a Group Flexible Retirement Plan, and Life Assurance. RBLI is an equal opportunities employer and an accredited Disability Confident Leader.

If you are interested in this role, please submit your CV and covering letter to the provided contact. RBLI reserves the right to close the vacancy before the published date.



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