IT Support Engineer

2 weeks ago

Westbury, Wiltshire, United Kingdom Peaple Talent Full time

Job Title:
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

IT Support Engineer

Location:
Westbury

Role Purpose

We are looking for a customer-service focused IT Support Engineer who will work as part of the IT team to provide in-house daily 1st and 2nd line IT support.

You will be the first and main point of contact for the IT support function, ensuring all issues are solved according to priority, to help keep the business moving.

You will escalate where necessary to ensure successful resolution in more complex cases.

This role will have responsibility for maintaining and updating the DMS (Keyloop Autoline Rev8), becoming the business specialist on this in time.

Principal Responsibilities

Provide technical support to staff, including face-to-face and remote IT support, understanding the importance of your role in keeping the business moving.

Ensure fantastic internal customer service levels, working effectively and positively with team members across the business.
Be the primary contact for logging support tickets and keeping them up to date with ticket progress.
Troubleshoot, fix, and escalate incidents as required, ensuring they are promptly resolved.
Maintain and troubleshoot a wide variety of Windows, Office, 365 administration, and cloud applications.
Install, test, and update computer equipment.
Travel to other sites to carry out support work where required.
Set up new equipment and upgrade existing systems.
Perform any other duties commensurate with the level of this post as reasonably requested by your line manager.
Ensure a tidy and organized working area.
Work in a manner which protects your own Health and Safety and that of others.
Provide a high level of customer service for 1st/2nd line support to colleagues.
Quickly and competently diagnose system faults and resolve or escalate them when required.

Person Specification

Essential:
Excellent customer service skills gained in a busy work environment.
Ability to prioritize and manage tasks.
Computer literate with experience of using IT systems, including MS Office 365 programs, regularly in a business environment.
Ability to explain technical issues clearly and simply to non-technical people.
Previous experience in an IT support role.
Experience with service management ticket-based systems.
Experience of 1st and 2nd line support.
Understanding of IP and networking.
Experience using Keyloop Autoline Rev- DMS.
Computing or IT support qualification.
Microsoft Certified Professional accreditations.

Desirable:


Enquiring mind and interest in technology with a willingness to learn and identify new ways of working while managing change to improve delivery.

Good interpersonal skills and problem-solving techniques.
Experience with Microsoft licensing.
Customer focus with the skills to build and maintain rapport with stakeholders and business partners both internally and externally.
Professional approach and attitude.
Excellent communication skills, both written and verbal.
Ability to demonstrate a high level of accuracy and attention to detail.
A desire for continuous improvement.

Values & Behaviours
We're looking for incredible team members who share our values and can add to our culture.

Values are shared beliefs that guide our decision-making; culture is how we function as a group and how we live our values as individuals.


Rewarding:
I am grateful. I am courageous. I am curious.

Reliable:
I am honest. I am attentive. I am trustworthy.

Respectful:
I am inclusive. I am resilient. I am kind.

Diversity, Equity, Inclusion and Belonging (DEIB)
We're committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging.

We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated.

It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

Benefits for You
Working for an official Great Place to WorkTM and UK Best Workplace.
Working for a Best UK Workplace for Wellbeing.

Working with our award-winning team – we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards.

Access to 100s of employee perks on Perkbox.
Auto-enrolment pension.
A day off for your birthday.
Enhanced maternity and paternity pay policies.

Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).

Mental health first aiders.
Reward and recognition programmes, including our annual Awards.
Annual appraisals programme and progression opportunities.
Manufacturer training and access to our in-house training hub.
Long service recognition.
Branded uniform.
Four times death in service benefit.
Ongoing investment in company facilities and working environments.
23 days pro rata of annual leave per year plus bank holidays (pro rata).

  • IT Support Engineer

    2 weeks ago

    Westbury, Wiltshire, United Kingdom Peaple Talent Full time

    Job Description Job Title: IT Support Engineer Location: Westbury Role Purpose We are looking for a customer-service focused IT Support Engineer who will work as part of the IT team to provide in-house daily 1st and 2nd line IT support. You will be the first and main point of contact for the IT support function, ensuring all issues are solved...

  • IT Support Engineer

    6 days ago

    Westbury, UK, Wiltshire, United Kingdom Peaple Talent Full time

    Job Title: IT Support EngineerLocation: WestburyRole PurposeWe are looking for a customer-service focused IT Support Engineer who will work as part of the IT team to provide in-house daily 1st and 2nd line IT support. You will be the first and main point of contact for the IT support function, ensuring all issues are solved according to priority, to help...

  • IT Support Engineer

    2 weeks ago

    Westbury, UK, Wiltshire, United Kingdom Peaple Talent Full time

    Job Title: IT Support EngineerLocation: WestburyRole PurposeWe are looking for a customer-service focused IT Support Engineer who will work as part of the IT team to provide in-house daily 1st and 2nd line IT support. You will be the first and main point of contact for the IT support function, ensuring all issues are solved according to priority, to help...

  • Graduate Engineer

    2 weeks ago

    Westbury, Wiltshire, United Kingdom Jackie Kerr Recruitment Ltd Full time

    Graduate EngineerWestbury, Wiltshire£26,500 Per AnnumWith this company, there will be no 'average day' and you will be involved in some interesting projects. You could be working in the office one day, working at a customer's site the next day, and the role will be extremely varied. You will be able to totravel between customer sites, predominantly in the...

  • Multi Skilled Engineer

    2 weeks ago

    Westbury, Wiltshire, United Kingdom Yolk Recruitment Ltd Full time

    Multi Skilled Engineer Location: Westbury Salary: circa £45,500 per annum This company is a leading food business in the UK, supplying to major supermarkets and well-known restaurants. They are currently looking for a highly competent and motivated Multi Skilled Engineer to join their Engineering Team, based at their Westbury site. As a Multi Skilled...

  • Multi Skilled Maintenance Engineer

    2 weeks ago

    Westbury, Wiltshire, United Kingdom Arla Foods Plc Full time

    Arla Foods - Multiskilled Maintenance EngineerWestbury, Wiltshire, BA13 4WD - Shifts – Rotating Days & Nights (12 hours shifts) What will you get?Competitive salary (Base Salary + Shift Allowance)25 days HolidayAnnual Pay reviewEmployer pension matched up to 6% (12% total contributory)X4 annual salary life assurance coverFlexible Benefits- buy up to 5 days...

  • M&E Maintenance Engineer

    4 weeks ago

    Westbury, Wiltshire, United Kingdom Arla Foods Full time

    Arla FoodsMaintenance Engineer (Multiskilled) Arla Foods, Westbury, Wiltshire, BA13 4WD Shifts – Rotating Days & Nights (12 hours shifts) What will you get? Competitive salary (Base Salary + Shift Allowance) 25 days Holiday Annual Pay review Employer pension matched up to 6% (12% total contributory) X4 annual salary life assurance cover Flexible...

  • M&E Maintenance Engineer

    1 month ago

    Westbury, Wiltshire, United Kingdom Arla Foods Full time

    Arla FoodsMaintenance Engineer (Multiskilled) Arla Foods, Westbury, Wiltshire, BA13 4WD Shifts – Rotating Days & Nights (12 hours shifts) What will you get? Competitive salary (Base Salary + Shift Allowance) 25 days Holiday Annual Pay review Employer pension matched up to 6% (12% total contributory) X4 annual salary life assurance cover Flexible...

  • M&E Maintenance Engineer

    2 weeks ago

    Westbury, Wiltshire, United Kingdom Arla Foods Deutschland GmbH Full time

    Select how often (in days) to receive an alert: Arla Foods, Westbury, Wiltshire, BA13 4WD Shifts – Rotating Days & Nights (12 hours shifts) What will you get? Competitive salary (Base Salary + Shift Allowance) 25 days Holiday Annual Pay review Employer pension matched up to 6% (12% total contributory) X4 annual salary life assurance cover ...

  • Quality Technician

    2 weeks ago

    Westbury, Wiltshire, United Kingdom Direct Response Recruitment Services Full time

    We are currently seeking a quality technician to join our client based in Westbury.As a Quality Technician your duties will involve the following To be responsible for the delivered quality of products and components purchased or manufactured using the most appropriate inspection/quality control methods. To provide firstoff and patrol inspection as allocated...

  • Senior M&E Technician

    2 weeks ago

    Westbury, Wiltshire, United Kingdom Arla foods Full time

    Job Title: Maintenance Engineer at Arla Westbury Location: Westbury, Wiltshire, BA13 4WD Shifts: Rotating Days & Nights (12 hours shifts) What Makes Us Stand Out? Competitive salary (Base Salary + Shift Allowance) 25 days Holiday Annual Pay review Employer pension matched up to 6% (12% total contributory) X4 annual salary life assurance cover Flexible...

  • Senior M&E Technician

    1 month ago

    Westbury, Wiltshire, United Kingdom Arla Foods Full time

    Arla Foods, Westbury, Wiltshire, BA13 4WD Shifts – Rotating Days & Nights (12 hours shifts) What will you get? Competitive salary (Base Salary + Shift Allowance) 26.5 days holiday Annual pay review Employer pension matched up to 6% X4 annual salary life assurance cover Flexible Benefits- buy up additional days annual leave, reward gateway scheme-...

  • Senior M&E Technician

    4 weeks ago

    Westbury, Wiltshire, United Kingdom Arla Foods Full time

    Arla Foods, Westbury, Wiltshire, BA13 4WD Shifts – Rotating Days & Nights (12 hours shifts) What will you get? Competitive salary (Base Salary + Shift Allowance) 26.5 days holiday Annual pay review Employer pension matched up to 6% X4 annual salary life assurance cover Flexible Benefits- buy up additional days annual leave, reward gateway scheme-...

  • Quality Inspector

    2 weeks ago

    Westbury, Wiltshire, United Kingdom Westbury Park Engineering Ltd Full time

    Quality Inspector - Fabrication & WeldingUp to £33,000 per annumThis is an opportunity to join Wiltshire's leading steel innovators and the UK's first choice for contractors. The working environment provides the very latest machinery and equipment coupled with using leading industry technology. Better still, an opportunity to join a team and an established...

  • Technical Officer

    2 weeks ago

    Westbury, Wiltshire, United Kingdom Network Rail Full time

    Technical OfficerLocation:Westbury, GBDepartment Name:Wales & Western RegionAbout Network Rail:At Network Rail, we're part of a large family serving millions of passengers and freight users throughout the UK every day. Our service impacts millions of people and we strive to become more efficient as we enhance, maintain and operate our network.Now is a...

  • Program Delivery Manager

    2 weeks ago

    Westbury, Wiltshire, United Kingdom Lockheed Martin Full time

    Head of Programme DeliveryWestbury, Wiltshire (Hybrid Working)Competitive Salary, Benefits, 4-Day Work Week, BUPAAre you ready to lead dynamic teams towards delivering cutting-edge solutions in the global security and commercial markets?Join Lockheed Martin Rotary and Mission Systems (RMS) as our Head of Programme DeliveryAt Lockheed Martin RMS, we're...

  • Grade One

    2 weeks ago

    Westbury, Wiltshire, United Kingdom Welton, Bibby & Baron Full time

    We are seeking a dedicated and passionate individual to join our team as a Grade One. You will be supporting and assisting the operator to run the machinery.Duties:Achieving daily production requirements in terms of quality and quantity to meet our customer expectations, optimizing efficiency and maintaining operational standards.Working to production...

  • Depot Manager

    2 weeks ago

    Westbury, Wiltshire, United Kingdom Civils & Lintels Full time

    We're looking for a Depot Manager to join us at Civils & Lintels in WestburyCivils & Lintels main aim is to consistently exceed our customer's expectations, we know our people are at the heart of ensuring this happens which is why we are always on the lookout to recruit the best around. Whether it's civils engineering or lintels, our customers rely on the...

  • Mid-level Consultant

    2 weeks ago

    Westbury, Wiltshire, United Kingdom Jackie Kerr Recruitment Ltd Full time

    Mid-level ConsultantWestbury, Wiltshire£45,000 Per AnnumAre you an experienced engineer looking to carve out a long-term career, within a fantastic company? Our client are looking for a well-rounded, enthusiastic individual, who is looking to start a career within an exciting, technical environmentWith this company, there will be no 'averageday' and you...

  • Depot Manager

    2 weeks ago

    Westbury, Wiltshire, United Kingdom Civils & Lintels Full time

    Job DescriptionWe're looking for a Depot Manager to join us at Civils & Lintels in WestburyCivils & Lintels main aim is to consistently exceed our customer's expectations, we know our people are at the heart of ensuring this happens which is why we are always on the lookout to recruit the best around. Whether it's civils engineering or lintels, our customers...