Nhs 111

1 week ago

Rotherham, Rotherham, United Kingdom NISI Staffing Full time

We have a superb opportunity for you to work for the NHS as a Health Advisor, in the area of Rotherham.
-
Job Brief;_


As a Health Advisor for the Urgent Care service you will be the first point of contact of communication with patients, patients' relatives, healthcare professionals and other callers.

-
Responsibilities_

  • To Use NHS Pathways to record patients' demographics and basic clinical information, you will assess their condition and ensure they are directed to the most appropriate healthcare professional or end disposition.
  • To provide assessment, basic advice and health information to patients calling 111, supporting them to access the appropriate level of care including advice to manage their symptoms at home.
  • To liaise effectively between caller and third party in critical situations/areas of concern eg child abuse, where information is not consistent or may be disputed
  • To ensure that every patient contact is conducted appropriately with an emphasis on the provision of clear, evidence based advice and signposting to an appropriate service
  • To use advanced listening, probing and facilitative skills across a wide range of calls, some of which can be highly challenging due to emotive circumstances or caller aggression
  • To use professional judgement at all times, and with the support of clinical assessment software, provide skilled and effective assessment of patients' presenting clinical need, through telephone consultation
  • To inform a Team Leader of any factors affecting delivery of service as soon as they arise
  • To maintain an up to date awareness of current policies and utilise acquired skills in mental health, child protection, medication enquiries and all other aspects of general healthcare
  • To demonstrate the ability to remain focussed on service delivery whilst dealing with an unpredictable, diverse and challenging workload
  • To maintain a healthy and safe working environment for self and colleagues
-
Requirements and skills;_

  • To be able to use complex communication skills to negotiate (using language support services as necessary)
  • To be able to actively communicate with fellow IUC staff to assist service delivery
  • To be able to undertake alternative roles (with appropriate training and support) within the wider Trust in a business continuity situation.
  • To be able to deliver high quality, safe and clinically effective health care over the telephone using clinical decision system.
  • To be able to support patients to manage their own condition at home, where clinically appropriate
  • To be able to provide support to callers who may be noncompliant with recommended outcomes, emotive, hostile and or antagonistic, using persuasive and negotiating skills
  • To be able to recognise and work within scope of competence seeking support where appropriate
  • To be able to maintain a working knowledge of emergency procedures and escalate issues affecting service delivery as necessary
  • To be able to keep immediate and accurate records of service user enquiries to IUC during the consultation
  • To be able to meet daily key performance indicators (KPIs) and targets

Important Information;
-
Its a 24/7 service, with different shift patterns, 24h & 30h contract available:

-
All shift patterns required employees to work 3 out of 4 weekends and 6 out of 8 bank holidays :

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You will be required to do a test, which you will need to get 70% to pass
:

- **10 weeks Training will be provided

  • Which will need 100% attendance through out the 10 Weeks, Monday-Friday/Tuesday-Saturday 8am4pm OR 4pm12am available**:

  • in the First 2 weeks you will get a assessment which you will need to pass to continue the training, on week 4 you will get dummy a call assessment which you will also need to pass to carry on, Then on week 10 you will have a classroom based assessment which you need to pass to finish the training.

START DATES;**:

-**:

  • 3rd Oct 2023,
    If All Requirements/processes Have Been Completed _
-**:

  • 31st Oct 2023,
    If All Requirements/processes Have Been Completed _
-
TEMPORARY CONTRACT ONGOING_

Salary Breakdown:

- _
£11.00 per hour(Mon
Fri) Any Shift Between 6am 8pm Will Be Paid At The Rate Of £11p/h**_- _
£14.00 per hour(Nights/Saturday) Any Shift Between 8pm - 6am Will Be Paid At Night Rate of £14p/h**_
- _
£18.00 Per Hour(Sun/Bank Holidays)Night Shift Sat/Sunday Will Be Paid At Sunday Rate Of £18p/h**_

Job Types:

Full-time, Temporary contract

Contract length: 6 months

Salary:

£11.00-£18.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekend availability

Work Location:
In person

Reference ID:
Health Advisor - Rotherham

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