Product Support Specialist

2 weeks ago


Leeds, Leeds, United Kingdom Clayton Associates Group Full time

Clayton Associates Group are supporting an innovative cloud & software consultancy based in Leeds who are looking to recruit a Product Support Specialist to their team.

The role would be best suited to a technology graduate or anyone with a strong passion for technology who is willing to learn, develop and apply themselves. It is a fantastic opportunity for anyone wanting their first role within the industry, offering fast career & technical progression.

Role Responsibilities:

  • Customer Support - Troubleshooting technical issues and escalating difficult tickets to senior team members. Providing professional responses to clients regarding issues via phone, email, or support ticket systems.
  • Client Onboarding - Guiding clients through the on-boarding process & with configuration, setup, and customisation of their products to meet their specific needs while providing ongoing support.
  • Product Testing - Participate in product testing activities, including feature testing, regression testing, and end-to-end testing, to identify and report bugs, usability issues, and performance concerns.

Experience Needed:

  • Strong problem-solving skills with a passion to deliver outstanding customer experiences
  • Some basic technology experience with an appreciation of software development concepts
  • Willingness to learn quickly, develop your skills and collaborate with peers

Please apply to this link or reach out on the below details for a chat

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