Specialist Support Worker

2 weeks ago

Leeds, Leeds, United Kingdom The Riverside Group Full time

Job Title:
Specialist Support worker

Contract type:
Permanent

Full time: 37.5 hours per week

Salary:
£26,341 (10% increase after 18 months dependent on performance)

Working Pattern:
Monday - Friday 9-5

Location:
Leeds


Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.


The difference you'll make

You will support the Service Manager with planning within the service, this could include delegating case management, or supporting the service to run effectively.

You will also actively connect, engage, influence, and develop relationships with a range of local services and stakeholders to enable customers to access the full range of community resources and regularly update colleagues about how to access external services.


So, who are you?

You will have recent experience of support work, risk management and managing caseloads and working with vulnerable and diverse customer groups.

Experience of working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results and experience of building effective relationships with customers and stakeholders.


Enjoy the rewards

Working with us, you'll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development and technology.

If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.


We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.


Role Profile


Work collaboratively as part of a team to deliver an outstanding service and a range of practical and emotional asset-based approaches to support.

Have 'specialist knowledge' in relation to working with customers and be the lead of your specialism within the service.

Working in a Trauma Informed Care approach you will engage and connect with local services and external stakeholders to secure the best services and support for our customers.


Role requires you to:

Provide Service Delivery:

  • As the Specialist Support Worker you will support the Service Manager with planning within the service, this could include delegating case management, or supporting the service to run effectively.
  • Actively connect, engage, influence, and develop relationships with a range of local services and stakeholders to enable customers to access the full range of community resources and regularly update colleagues about how to access external services.
  • Attend networking events, other support services and forums promoting our Psychologically Informed Framework and Trauma Informed ways of working.
  • Understand local pathways and services to ensure there is a consistent, assetbased support approach for all customers.
  • Produce reports and other written documentation as required to support service delivery.
  • Work as part of a multidisciplinary team, safeguarding all our customers.
  • Develop, coordinate and deliver a 'groupbased activities' programme for the service.
  • Share specialist knowledge with colleagues and wider teams to ensure both customers and services are supported in line with latest best practice.
  • Follow health & safety and safeguarding policies and procedures to ensure the overall safety and security of all customers.
  • Keep accurate and timely records of specific activities.

Support colleagues

  • Support and provide guidance to team members around your specialism this could include coaching, upskilling or mentoring other colleagues.
  • Provide specialist advice for colleagues through structured guidance to meet targets in support planning, delivery, safeguarding, risk assessments or other interventions.
  • Undertake initial and continuous assessment of needs, potential risks and goals and agree levels of support and actions.

Support customers:


We employ an asset-based approach including Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to take steps towards independence, you will be key in delivering this approach to customers.


You will:

  • Lead on coproduced, bespoke customer support and moveon plans, involving all key stakeholders (e.g. family, other support providers).
  • Complete regular reviews of support and risk assessments for customers.
  • Identify and promote opportunities for and support customers to gain appropriate access to relevant external support services.
  • Ensure the s

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